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Ft Customer Support Specialist ๐Ÿ”ฅ


Thousands of businesses use Healthie's software every day to help their clients live healthier lives, rooted in prevention and long-term care. As a Customer Support Specialist, you're at the heart of what drives the company - helping customers find success on the platform so that they can better help their clients. The ideal candidate believes in the value of delivering an exceptional customer support experience and is eager to contribute to the success of customers. You thrive working autonomously and enjoy learning the ins-and-outs of technical products. As someone who is first in line to help current and prospective customers, your understanding of Healthie's technical product and ability to explain it to others in everyday language will be incredibly valuable.

Responsibilities
  • Work out of the main support queue to answer questions via email and chat
  • Support customers on occasional Zoom meetings, as needed
  • Document feature requests for the Product team
  • Write or update FAQ articles and internal process documentation
  • Troubleshoot and report potential bugs
  • Escalate inquiries to the technical support engineers accordingly
Qualifications
  • 3-5 in a support driven or client facing position, technical startup (SaaS preferred)
  • Experience providing customer support from a remote office environment
  • Proficiency with ticket management systems
  • Proficiency with documentation and communication tools
  • Ability to communicate complex technical topics to customers and coworkers of varying technical skill level

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