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Senior Revenue / Sales Operations Analyst 🔥


The Senior Sales Operations Analyst is responsible for the day-to-day support, configuration, maintenance and improvement of the Salesforce platform including SalesForce CPQ. This individual will work closely with the business to identify, develop and deploy new business processes. A strong understanding of project management, Salesforce, and HubSpot capabilities are imperative in this role as processes are developed, refined, or re-invented with Salesforce technology. This role has an in-depth understanding of the tech stack infrastructure, data and development within the broader scope of this ecosystem including Salesforce, HubSpot, Gong, and PlanHat. This role should influence the broader system infrastructure with ease of use as a priority to help aid in future tech stack functionality and process efficiency.
LogicManager Culture LogicMansager Leadership cultivates an environment that makes us better at what we do each day. We want good people who are going to fit our culture first and foremost. The rest can be learned. Our Brand is the expression of LogicManager Values of Mutual Trust, Respect, Integrity, Kindness and Fairness.
Hear from our employees directly about their experiences and why LogicManager is Great Place to Work® certified for six years in a row.
About LogicManager LogicManager is a Boston-based software company that places a heavy emphasis on promoting from within. We are recognized by Gartner and Forrester Industry Analysts as leaders. We build enterprise risk management software that empowers thousands of organizations around the world to uphold their reputations while protecting their customers, investors, and communities.

What You'll Be Doing On Our Team

    • Drive revenue results through business metric reporting and dashboards to provide insights and identify trends to inform business decisions
    • Drive process improvement initiatives that impact the efficiency, effectiveness, and scalability of the team
    • Serve as primary system administrator for our CRM (Salesforce.com, including CPQ) environment as well as play an active and/or primary role in the administration of other systems in the sales and marketing tech stack (including Hubspot, Gong.io, ZoomInfo)
    • Work with Marketing, Finance and Customer Success teams on data analysis, performance leaderboards, pipeline and resource forecasting, such as customer life cycles, conversion time and rates, close/win rates, and activity metrics correlated to revenue outcomes.
    • Handle all standard administrative functions including user account maintenance, data augmentation, distribution capabilities, reports and dashboards, formula fields, workflows, custom views, integrations and other content of intermediate complexity
    • Coordinate with leadership and Finance on pricing models and help to implement price book changes in CPQ
    • Assist in documentation and training of new users on operating procedures and best practices of company CRM and broader tech stack
    • Foresee the impact of new requirements or process evolution on Salesforce and all upstream and downstream applications, systems, and processes

About You and What Skills You'll Need

    • 5+ years of experience as Salesforce.com or other CRM administrator or similar role
    • SaaS experience required
    • Strong understanding of Salesforce.com or other CRM best practices and functionality. Saleforce.com “New Admin” (ADM 201/ADX 201) certification a plus, but not required
    • Understanding of other sales and marketing technologies, such as Hubspot (Marketing and Sales), Gong.io, and ZoomInfo, is a plus
    • Proficient in Google Office/applications (especially GoogleSheets) and any experience analyzing complex data sets or using business intelligence tools is a plus
    • Creative and analytical thinker with strong problem-solving skills
    • Strong data management abilities with a demonstrated ability to understand and articulate complex requirements
    • Must demonstrate exceptional verbal and written communication skills
    • Demonstrated ability to meet deadlines, prioritize simultaneous requests, and successfully drive projects to completion
    • Proven ability to design and implement new processes and facilitate user adoption
    • Must be able to work in a fast-paced environment and multi-task while paying close attention to detail

More About LogicManager

    • Award-Winning Culture: We have been certified as a Great Place to Work® every year since 2016. We are committed to a robust collaborative mission-driven culture.
    • Great Benefits & Perks: We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, benefits, paid vacation, and more. We also celebrate our successes with frequent company-sponsored activities and events.
    • Remote Work: We believe that results matter more than when or where they are produced. We are 100% committed to an employee's choice of in-office, hybrid or fully remote work.
    • Industry Leading Customer Satisfaction: We’re recognized for our industry's highest customer ratings and leadership recognition by Forrester and Gartner for our ability to execute
    • Leadership with a Vision: We are profitable, cash flow positive, rapidly growing, and in control of our destiny as we have no VC funding! We are a workforce of thought leaders and dynamic innovators coming together with a vision to dramatically improve the way companies protect their reputations in the See-Through Economy.
    • Boston Location: Our headquarters are located in Boston’s growing Seaport and Innovation District with great views of the channel and within walking distance to many restaurants, cafes, bars, and shops. Our offices are easily accessible by public transportation and a quick walk from South Station.
    • Global: We serve our customer base in Europe, Middle East and Africa (EMEA) and Asia Pacific (APAC) from our offices in Ireland.
LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.
We believe a Diverse and Inclusive work environment results in better decision making. It allows LogicManager to work better together for our employees and our customers.

By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes. LogicManager's
Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager’s use of your personal information.

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