Client Services Representative I - Remote: 22-05610 🔥
Contract Type: W2
Duration: 3+ Months
Location: Remote
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TALK to a recruiter NOW: CONTACT Anshika at (408) 907-6629
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Grow your skills by working with the best in the industry
JOB RESPONSIBILITIES:
- Responds to inquiries or complaints received through phone calls, correspondence and/or face-to-face contact with clients concerning the bank's products or services.
- Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of problem.
- Follows up, either verbally or in writing, to ensure customer satisfaction.
- Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies.
- Acts as a liaison between clients and company
- High School Degree or equivalent with three (3) years of customer service experience.
- Must have Call Center Experience (taking a mix of inbound and outbound calls, averaing 15-30 calls per day),Case Management Experience and Treasury Management Experience- Strong Plus.
- In-Depth Knowledge of: - Company policies, procedures, practices, products and services. - Banking operations, procedures, and policies.
- Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
- Mathematical abilities sufficient to process and balance daily business transactions.
CALL NOW: Anshika at (408) 907-6629
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ABOUT AKRAYA
Akraya is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. Akraya was recently voted as a 2021 Best Staffing Firm to Temp for by Staffing Industry Analysts and voted by our employees and consultants as a 2022 Glassdoor Best Places to Work.