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Senior Product Designer 🔥


Ozmo is seeking an experienced Senior Product Designer to join our growing team. As a Senior Product Designer, you will be focused on breaking down challenges and providing value to our consumer and agent user groups by ensuring our products are usable through iterative testing, experimentation and research. You’ll join Ozmo’s Product & Experience Design team - a highly collaborative group of Product Designers in a truly constructive and supportive culture where learning, sharing and evolution of process is encouraged. You will report to the Experience & Design Director and work alongside the Product and Engineering teams to strategically iterate and evolve our product suite.

As a growing technology company, Ozmo’s focus is on solving tech support at scale. We build best-in-class software products that are used around the world to improve the lives of tens of millions of people each year by making technology more accessible. Ozmonauts are motivated to continuously improve and love to learn. We pride ourselves in doing exceptional work that delivers real value by transforming the way people think about technology.


What you will do:

  • Act as a mentor and coach for your teammates, help and foster junior designers as they grow into mid- and senior-level positions
  • Drive productive ideation sessions across various teams to generate and build upon ideas - ego won’t be an issue for you as you humbly pass credit on to the next deserving person.
  • Leverage and incorporate research insights into your design process and ideation sessions - you’ll know how to shape research to tell the right story.
  • Build interactive prototypes not only for usability testing but more importantly to examine how the whole system works together.
  • Plan, set up, execute and analyze usability tests, both unmoderated and moderated
  • Serve as an internal champion for consistency, flexibility and reuse leveraging your deep understanding of how design systems are built
  • Design inclusively following WCAG 2.0 accessibility standards
  • Partner with Product Managers to influence strategy and prioritization
  • Collaborate and communicate your design with the engineering team for successful implementations
  • Reinforce design thinking across the organization and help spread knowledge of design processes


What you will bring to the role:

  • A strong, constructive desire to foster growth and progress within yourself and the team around you
  • Bachelor’s degree in a relevant field, including Human Computer Interaction, Visual Communication, UX Design, Graphic Design or equivalent work experience
  • Six or more years experience in Product Design, UX Design or a related field
  • Experience designing SaaS-based, B2B web applications
  • Leadership ability to put people first, solving problems in a way that’s best for the people using the product
  • Skill to balance and prioritize user needs with viability, feasibility and desirability from customers
  • Proven ability to solve problems and speak to your process in detail along the way
  • Practiced approach to presenting your ideas and enthralling others with them
  • Strong familiarity with industry standard tools, including Figma, Sketch, Zeplin and user testing platforms such as usertesting.com or UserZoom
  • Extensive experience in interaction design and visual design principles and processes
  • Practiced experience with planning, implementing and moderating user testing
  • Understanding of Agile methodologies is required, but being a master of successfully navigating proper design processes within Agile is critical
  • Experience working with customer support systems and designing for customer support agents and support-seeking consumers a plus


Perks of being an Ozmonaut:

  • Medical, vision, dental and life insurance along with short- and long-term disability
  • Paid time off (PTO) that grows the longer you're with Ozmo as well as paid holidays
  • 401k to save for retirement with employer matching
  • Paid maternity and bonding leave for new parents
  • Paid pawternity leave when you bring a new pet into your life
  • One-month sabbatical after you have been with Ozmo for five years
  • Fully remote position


This position is fully remote.

Applicants must be legally authorized to work in the U.S. Ozmo does not sponsor employment visas.

Ozmo participates in the E-verify program.

Ozmo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, age, disability, or any other characteristic protected by law.


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