portal resources jobs companies k kindercare education customer service specialist - remote opportunity

Customer Service Specialist - Remote Opportunity 🔥


Working with KinderCare Learning Companies means using your outstanding talents to help set the foundation for lifelong learners, where you can collaborate with colleagues, grow and learn, and positively impact the families we serve.

With over 50 years of experience, 30,000+ employees, and more than 2,000 early learning center programs, we are the most accredited leaders in early childhood education. Together, we create environments where kids grow and thrive. As one of only four companies to receive the Gallup Exceptional Workplace Award six times, we’re confident that you can grow and thrive here, too. We can’t wait to meet you.

Job Summary

Being a part of the Family Operations team means being an enthusiastic, thoughtful, highly motivated problem solver that is passionate about creating an innovative customer experience and building strong relationships with families and business partners across all KinderCare Learning Companies. Whether it's problem resolution, billing support, or supporting clients by helping their employees find Backup Care, the Family Operations team is responsible for the family experience throughout the customer's journey with KinderCare and Champions. Being self-motivated and the ability to work in a fast paced work from home environment is key to the success for our Family Operations specialists. The need for conscientious, flexible, and quick-thinking individuals is crucial to the overall success of our Family Operations team.

Primary Focus: Problem Resolution:

Our friendly problem resolution team is focused on supporting our families and community members with questions, concerns, billing, and system support across our KinderCare and Champions brands. The main emphasis is answering phone calls through live phone queues for all our brands while responding to emails and chats.

Key responsibilities include:

  • Provide world class customer service to our families; connect with each family, understand the family’s core concern(s), and resolve their issue(s)
  • Build strong relationships with business partners across the organization
  • Focus and commit to engaging our families and personalize conversations verbally and in writing
  • Handle family concerns, provide appropriate solutions and alternatives and follow up to ensure resolution
  • Provide service through chat, email, social media, and telephone to parents of children using our programs and services
  • Thoroughly log and document all calls, emails, and chats in our internal ticketing system
  • Ask questions to interpret, analyze and anticipate the caller’s situation, concern, and decide next steps to resolve their issue
  • Share feedback with leadership on what you hear from families
  • Share innovative thoughts, ideas, and solutions to improve current procedures and improve our family experience
  • Work as part of a team by collaborating with colleagues and allowing for an open dialogue to best resolve a parent’s question or concern

Qualifications:

  • Great customer service skills and the desire to help others
  • Motivated and proactive
  • Previous remote call center work experience a plus
  • Logical and reasoning mind-set to reach conclusions and approaches to problems
  • Able to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
  • Able to keep a calm demeanor under stressful situations
  • Outstanding written and verbal communication skills via email and chat
  • Ability to establish and maintain cooperative working relationships with co-workers and the public
  • Comfortable working with multiple applications and windows simultaneously
  • Excellent organizational and time management skills
  • Comfortable in a fast paced environment
  • Capable of adjusting priorities quickly
  • Bilingual: English & Spanish a plus

Our benefits meet you where you are. We’re here to help our employees navigate the integration of work and life:

  • Know your whole family is supported with discounted child care benefits.
  • Breathe easy with medical, dental, and vision benefits for your family (and pets, too!).
  • Feel supported in your mental health and personal growth with employee assistance programs.
  • Feel great and thrive with access to health and wellness programs, generous paid time off and discounts for work necessities, such as cell phones.
  • … and much more.

At KinderCare Learning Companies you'll use your skills and expertise to help craft and contribute to our shared mission of supporting communities and encouraging lifelong learners. From our teachers to our cooks to our financial analysts, we are all passionate about crafting a world of learning, happiness and adventure for more than 150,000 children every day.

As the first national early childcare education provider to achieve the WELL Health-Safety Rating from the International WELL Building Institute, we continue to follow the latest science-backed and evidence-based strategies for maintaining a safe and worry-free workplace.

Our highest priority has always been to keep our employees, children, families, and communities as safe and healthy as possible. KinderCare highly encourages its employees to be vaccinated against COVID-19 to protect themselves and their communities. We are proud to provide paid time off for employees to receive the COVID-19 vaccine. We are also subject to state law, local ordinances, and Health Department requirements for employees working in child care, school facilities, and corporate work spaces.

We truly believe that everyone belongs in our circle, and everyone deserves to be celebrated for who they are. By partnering with underrepresented groups and experts in DEI, we are identifying areas to improve and forging a path forward through accountability, compassion, accessibility, and inclusion.

KinderCare Learning Companies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Primary Location : Portland, Oregon, United States

Job : Corporate

Let us send you new openings similar to Customer Service Specialist - Remote Opportunity straight to your Inbox. Weekly or Daily. 7-day free trial đź’Ś

The ability to work remotely increases employee happiness by 20 percent.