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Customer Support Specialist 🔥


Company Description


Advancing healthcare through data science is our mission. Delivering high impact, intuitive technology and analytics is our passion.

We are driven by outcomes. Our tailored healthcare intelligence solutions are central to identifying actionable insights that advance care and improve patient outcomes, drive physician engagement and productivity, and enable success with value-based payment models and CMS quality reporting. We deliver clinically rich solutions that lead to results that have a real impact on real people.


Job Description


As a Customer Support Specialist, you’ll be our customers’ first point of contact, responsible for delivering a best-in-class customer support experience. You will engage with customers to resolve their questions, problems, and requests.

  • Respond to incoming custom inquiries and urgent ticket requests
  • Stay updated on product and technical knowledge as SME
  • Create lasting relationships as customer liaison
  • Update Customer Supports databases (CRMs)
  • Resolve customer questions, problems, and requests
  • Facilitate smooth transitions/escalations within the Services teams

Qualifications
  • Candidate in a EST/CST time zone
  • Bachelor’s Degree with healthcare/IT industry experience
  • Data management, manipulation, visualization, or analysis experience including SQL, Tableau and Python
  • Demonstration of strong problem-solving skills via answering incoming client issues or ticketing center experience
  • Strong interpersonal and customer service skills
  • Outstanding multitasking and organizational skills
  • Excellent written and verbal communication skills
  • Ability to thrive in change management and find the positive in any situation
  • Ability to build rapport and collaborate regularly across teams

Additional Information


All your information will be kept confidential according to EEO guidelines.

This is a FTE position, no sponsorhsip at this time.

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