portal resources jobs companies p prompt care companies inc customer service representative high tech

Customer Service Representative High Tech 🔥


Description:

The PromptCare Companies, Inc., a regional leader in high tech respiratory, oxygen and enteral nutrition services in the home, is searching for a Customer Service Representative (CSR) for our inbound and outbound Customer Service Center. We are looking for a customer service professional who can service the needs of our referral sources and patients in a professional and friendly manner. The winning candidate will have a passion for providing exceptional service, and the ability to do so efficiently in a fast-paced environment. The successful candidate must have a strong work ethic and be a self-motivated, energetic, proactive, organized individual who can learn quickly and make an immediate impact.

Reports to: Customer Service Supervisor

Job Location: REMOTE - PA / NJ / NY / MA / OH / KY / DE / MD

Summary of Key Job Function:

The CSR processes inbound orders from our referral sources and requests for assistance from our patients through a variety of mediums, including: inbound and outbound client calls, faxes, e-mails, and online ordering portals. The successful candidate must become proficient in the use of our enterprise system to enable the accurate processing of new patient orders and re-orders for existing patients.

Requirements:
  • Work experience in a Respiratory Home Durable Medical Equipment company is strongly preferred
  • High School Diploma or equivalent
  • Must have excellent verbal and written communication skills
  • Must have excellent organizational, time management and multi-tasking skills
  • Must be detail-oriented with proven problem-solving skills
  • Must have the skills and willingness to become proficient on our order processing enterprise software system. Training will be provided.
  • Must have good PC skills, especially the MS Office suite
  • Must have a strong work ethic and desire to serve our referral sources and patients

Essential Job Functions:

  • Process Durable Medical Equipment (DME) patient admissions and re-supply orders for a

ventilator dependent patient population

  • Develop working knowledge of Brightree, MedForce, Microsoft Office, McKesson, Tele-

Data Solutions applications

  • Deliver exceptional service and customer satisfaction
  • Provide our clients with timely and accurate information, and take appropriate corrective

actions regarding our services to ensure the customer’s complete satisfaction

  • Process telephone calls and triage problems in accordance with company standards and

other verbal and written training policies

  • Follow proper procedures for accurate and timely documentation of referral source or

patient concerns, and most importantly, take appropriate corrective actions

  • Maintain strong knowledge of PromptCare’s policies and procedures and stay in

compliance at all times

  • Maintain compliance to all applicable laws and regulations at all times
  • Project a positive attitude, and participate in PromptCare’s employee activities

Other Duties as Assigned

  • Perform other duties as assigned
  • Attend team meetings and teleconferences as needed
  • Ability to lift a minimum weight of 25 pounds, and able to perform repetitive standing,

sitting, stooping, walking, stretching, reaching, typing and use full range of body motions

  • Understand and follow PromptCare’s employee policies and procedures

Benefits & Perks

  • Competitive Salary
  • Comprehensive Health and Prescription Drug Plan
  • Dental Care Plan
  • Vision Care Plan
  • 401(k) plan (discretionary)
  • Company-provided standard life insurance with optional employee-paid buy-up options
  • Accidental Death and Dismemberment Insurance
  • Vacation, Sick and Personal days, and paid holidays
  • Company-paid long-term disability, and optional employee-paid supplemental benefits
  • Referral bonuses
  • Plum Benefits Discount Ticket Program
  • Lunch & Learn Programs
  • Employee Recognition Program

Let us send you new openings similar to Customer Service Representative High Tech straight to your Inbox. Weekly or Daily. 7-day free trial đź’Ś

The ability to work remotely increases employee happiness by 20 percent.