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Customer Support - Dns Specialist 🔥


Customer Support - DNS Specialist

The Customer Support – DNS Specialist is responsible for supporting our clients with their email, website domain administration, DNS (Domain Name System) management, and website hosting services. This role interfaces with dealers directly, through telephone and email communication, to troubleshoot issues and assist with email administration, website domain management, and DNS record updates. The Customer Support - DNS Specialist also provides internal support through monitoring and auditing of internal systems and cross-functional communications with other departments within the organization.

Here is more of what you’ll get to do:

  • Add, update, and remove DNS records
  • Domain purchases, transfers, renewals, and expirations
  • Processing of automated go-live and cancellation scripts to activate and deactivate email, DNS, and website services
  • Email administration, including creation, setup, and migration of accounts
  • Troubleshooting issues with email, DNS, and domains
  • Documenting internal processes and policies
  • Developing training and tools for end users
  • Researching current and potential spam prevention methods
  • Researching current and potential security measures
  • Monitoring internal systems for performance and preventative maintenance
  • Interface directly with our IT and TechOps teams for updates and maintenance as required

You’ll thrive in this role if you have:

  • Strong written and verbal communication skills
  • Organizational and time management
  • Experience with server-related support a plus
  • Experience with DNS and website domain management a plus
  • Able to work in a team or independently

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

About our Dealer Spike brand:

Dealer Spike, a LeadVenture brand, is a world-wide digital advertising company focused on helping dealers increase sales and service profitability through online digital advertising and training. We provide beautiful, powerful, distinctive web solutions and tools to hundreds of dealers worldwide in the powersports, RV, marine, trailer, agriculture & lawn, truck, heavy equipment auto and OEM spaces. Our expertise comes from real-world dealership experience and a passion for listening and responding to our dealers' needs in the marketplace. Dealer Spike is focused on helping dealers drive more traffic to the showroom, phone, and internet for less cost.

Dealer Spike has found a blend of the relaxed start-up company culture and fast paced marketing world that somehow works for us. We are a work-hard-play-hard company at our core and we promise our employees that if you take care of us then we will take care of you!

About LeadVenture:

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.

Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5 Advertising, PSM Marketing, Monroney Labels and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. Our investors include the private equity firms True Wind Capital and TA Associates.


LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

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