Customer Success Associate 🔥
About the role:
- This is a full-time position
- Work from home
- You will be open to working weekends and increased hours during our peak season from November 25th to December 20th
A day in the life:
- Provide the best support and communication for our customers via email; Respond to questions, concerns, and feedback in a positive, concise, and empathetic manner, escalating internally when appropriate
- Have positive exchanges with customers to help build relationships and deepen the connection to our brand
- Recognize customer trends or issues and collaborate with internal teams on solutions to improve the customer experience
- Proactively reach out to customers to increase engagement
- Participate in testing new features and app releases
- Strategize and execute on new methods for customer success and relationship building
Desired Skills and Experience:
- You have obtained a bachelor's degree
- You have excellent written communication skills and can relay information clearly, concisely and thoughtfully
- You are an entrusted problem-solver and take ownership in the work that you do
- You have a willingness to take on new challenges and always keep a positive attitude
- You have a passion for going above and beyond to delight people
- You thrive in an at-home work environment and can manage your time accordingly
- You have a strong desire to work with a tight-knit team at a small, growing startup
Bonus Skills:
- You’ve played around with Photoshop and/or understand simple photo editing