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Software Development Manager, Customer Engineering 🔥


  • 7+ years of experience working directly within engineering teams
  • Experience partnering with product OR program management teams
  • 3+ years of people management experience, managing engineers
  • 3+ years of experience architecting and designing (architecture, design patterns, reliability and scaling) of new and current systems

Job summary Do you want to lead the industry revolution towards digitization and modernization of software? AWS Customer Engineering team is looking for dynamic software development managers to lead a high performing team of software engineers and technical program managers to deliver robust and operationally ready solutions, solving complex problems for our customers. Key job responsibilities The Software Development Manager leads their team in driving engineering excellence, quality and operational focus while delivering fast paced results and software delivery. They effectively balance the view of the forest: long term plans, development platform considerations, delivery process and technical strategy with getting in the weeds: being hands on with design, code, implementation details and deployments to model best practices and grow the team's skills, capabilities and impact. A day in the life You would be ideal for this role if you have experience developing people in engineering functions. You delight in career milestones and development of others and take pride in representing your team during excellent delivery as well as through challenging situations. You are passionate about high engineering standards and relentless in pursuing it. You have experience developing and operating software for complex product scenarios. You have familiarity with software development platforms and processes, are at ease with agile scrum/kanban and have helped evolve these processes for your teams. You have demonstrated experience in interfaces with a broad set of stakeholders, managing communications at multiple levels and are an effective collaborator. About the team The AWS Customer Engineering (CE) team force-multiplies our largest enterprise customers by developing and delivering production-ready custom software and infrastructure. CE is a customer facing team. As a member of this team, you will be required to travel to customer locations when needed. High level estimate for travel is 10-15%.
  • Meets/exceeds Amazon’s leadership principles requirements for this role
  • Meets/exceeds Amazon’s functional/technical depth and complexity for this role
  • Effective verbal and written communication skills
  • Proficiency in design and analysis of algorithms and data structures that will operate at potentially global scale.
  • Proficiency in the DevOps style of software deployment
  • Proficiency in developing software in a cloud-native environment
  • Knowledge of Application Security principles and how they impact development and deployment of applications.
  • Experience handing off and supporting maintainable code artifacts
  • Demonstrated ability to think strategically about business, product, and technical trials
  • Experience in an agile development environment
  • Experience with Cloud Operational Excellence practices

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

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