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Remote Administrative Client Support Representative 🔥


100% Remote Administrative Client Support Representative - NYC Based Psychology Practice



A growing NYC psychology practice is seeking an Administrative Client Support Representative to be a key player in the growth of the practice by managing client development. This is a front-facing position for an individual with the confidence to navigate sales calls with ease and efficiency in order to attract clients to the practice while upselling during appropriate situations. In addition to client generation, this role will get involved in day to day administrative responsibilities including organizing calendars and appointments, processing credit card payments and other special ad hoc projects. This role has the potential to grow as the practice grows.



This is a fully remote position between the hours of 11am and 6pm EST.



Responsibilities:

  • Oversee day to day office scheduling of client appointments.
  • Obtains client information by answering telephone calls and making outbound calls; pitching to clients; verifying information.
  • Seize opportunities to upsell products when they arise
  • Inform clients by explaining procedures; answering questions; providing information.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Accomplishes sales and organization mission by completing related results as needed.
  • Process client payments through a user friendly software designed for similar medical practices.
  • Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner.



Requirements:

  • Previous experience in a customer support role
  • Track record of over-achieving quotas
  • Strong phone and verbal communication skills along with active listening and ability to empathize with clients
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities, and manage time effectively



Salary:

$25/hr plus commission



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