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Senior Product Designer, Design Systems 🔥


Why Zendesk?

Zendesk builds software designed to improve the customer experience. Your favorite brands (like Airbnb, Uber, Slack, and OpenTable) leverage our products to engage you as a customer. We lead the industry with beautifully simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future!

At Zendesk, diversity, equity and inclusion are more than buzzwords and bigger than the bottom line. It’s about our people knowing that they’re valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs.

Why Senior Product Designer, Design Systems?

You are a self-starting senior designer with a mastery of your craft who will elevate Zendesk’s products’ aesthetics and usability. You set a high bar for visual and interaction design. You believe enterprise software deserves the same level of beauty, craft, and attention to detail as a consumer app. You know that the best design can be used by everyone, so you design for global audiences with accessibility in mind. You see patterns in seemingly disparate situations. In the face of ambiguity, you empathize and collaborate with end-users and colleagues to build robust systems that are clear and refined. You understand the benefit of stepping back from the artboard to focus on relationships and clearly communicate our design system to cross-functional partners. You appreciate the value of rigorous consistency but are flexible enough to accommodate critique and change.

What you'll be doing

  • Be a key player on a small-but-mighty team that makes an outsized impact

  • Focus on product unification by communicating cross-functionally throughout Zendesk

  • Augment our product design system, Garden, collaborating to define a systemic, foundational, visual language for the next generation of Zendesk products.

  • Pair with UX engineers and product managers to transform Garden visual language, components, and patterns into working artifacts for implementation

  • Balance the visual design needs of Zendesk’s brand and product design UI to create a consistent, beautiful, usable, and accessible user experience.

What you bring to the role

Basic Qualifications:

  • 5+ years of professional experience designing consumer or SaaS applications

  • Well-versed in color, typography, iconography, layout, UX, UI, and interaction design

  • A strong visual portfolio that showcases your work, provides details of your project roles, and shows examples of system designs from inception through delivery.

  • Experienced in Figma

Preferred Qualifications:
  • Experience designing UI at a global scale

  • A thirst for pushing the boundaries of enterprise software design with modern web UI patterns and implementation technologies. No coding required, but an ability to converse with developers about implementation details is crucial

  • Experience with accessibility and localization. Experience in motion design or micro-interaction design.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences — and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States.

For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.


By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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