portal resources jobs companies d dematic corp. customer operational readiness manager -- remote

Customer Operational Readiness Manager -- Remote


The Customer Operational Readiness Manager is an integral conduit between the business, its suppliers, and contractors and, most importantly, its customers. They are tasked in helping our customers to get the best out of our solutions and liaise with their peers to ensure we deliver the solution to a satisfied customer. They will be involved throughout the project to prepare the customer to operate their complex automated material handling system. This employee can be based anywhere in the continental USA.

What we offer:

  • Career Development

  • Competitive Compensation and Benefits

  • Pay Transparency

  • Global Opportunities

Learn More Here : https://www.dematic.com/en-us/about/careers/what-we-offer

Tasks and Qualifications:

This is What You Will do in This Role:

  • Manage process, people and customer relationships while focusing on the customer’s project success

  • Customer point of contact for project operations

  • Take a data driven approach to closing out operational issues

  • Lead a cross-functional team of engineers from several technical disciplines

  • Provide continuous feedback to the Engineering, Project Execution and Sales teams to highlight areas for improvement and areas of success, both need to be fed back into the business

  • Review simulation scenarios to ensure the deliverability of the design / scope / solution

  • Provide lessons learned matrix for internal improvements activity

  • Develop operational and maintenance staffing recommendations for the customer to review

  • Coordinate training plans to include the customer internal resources that will own the ongoing training

  • Create mitigation plans to handle key system component recovery

  • Manage activity within agreed budgets and mitigate NCC’s

  • Lead consultancy projects with our customers

What We are Looking For:

  • Bachelor's Degree or equivalent qualification in Math, Science or Engineering discipline or equivalent by experience

  • Engineering, operations or logistics background with the ability to communicate with people at all levels

  • Demonstrated experience of project work or operations management within the materials handling industry

  • Working knowledge of MS Excel, MS Project and other MS office suite applications

  • Lean, Six Sigma qualification would be an advantage