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Customer Contact Specialist


This position is responsible for front line, direct contact with clients and customers while providing overall excellent customer service and problem resolution. The Customer Contact Specialist duties may include processing file loads and/or data entry while maintaining data integrity for all incoming transactions such as enrollments, client contracts, cancellations and claims. Contact with clients and customers may include inbound/outbound communication via phone, email or fax


Key responsibilities:

Provide overall excellent customer service and problem resolution.

Responds to and resolves issues encountered by clients and customers in a timely and positive manner. This involves mostly inbound calls, but may also include outbound calls, email and fax

Executes effective processes to manage data entry and data integrity for all customer/client transactions such as enrollments, cancellations, registration and claims.

Ensures that all customer/client requests are responded to in a timely manner, and meaningful solutions are proposed and implemented.

Adheres to standards for effective job performance and development.

Partakes in, and adheres to, training programs and quality assessment standards for effectiveness in supporting departmental goals and objectives.


Basic Qualifications:

High school diploma or GED

1 year of experience in an office, call center, or customer contact environment

Strong customer service skills

Ability to present a professional image

Ability to think creatively and make decisions based on incomplete information

Ability to process time sensitive data and information from multiple sources, including data from mainframe systems, makes decisions based on this data.

Ability to quickly adapt to change, proactively recognize process improvement opportunities and be able to work independently


Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Disability insurance

Schedule:
  • 8 hour shift
  • Monday to Friday


Work Location: Remote