portal resources jobs companies t translation station, inc. interpreter scheduling & recruiting administrator

Interpreter Scheduling & Recruiting Administrator 🔥


We are a 24-year-old interpretation and translation company looking for a dynamic individual to help us with our core service of scheduling interpreters. This is a fast-paced position and the right candidate will be able to work mostly independently. We are a small but growing company with a high employee retention rate and are looking for someone to join our team long-term. Compensation will be commensurate with experience. Note: The position is fully remote, but preference will be given to candidates residing in GA.

Responsibilities (including but not limited to):

  • Schedule interpreters for on-site, video, and phone meetings
  • Send accurate email confirmations to clients and interpreters
  • Seek additional details as needed to successfully handle each request
  • Troubleshoot issues as they arise and seek the guidance of your supervisor when needed
  • Recruit interpreters with the appropriate experience/credentials
  • Nurture and develop customer relationships
  • Nurture and develop vendor (interpreter) relationships
  • Manage time wisely to ensure all deadlines are met
  • Provide great customer service to both clients and vendors
  • Work cooperatively with the CEO, Operations Manager, scheduling team members, and other staff
  • Make suggestions to CEO and Operations Manager for efficiency and profitability of the business, as appropriate
  • Provide backup support to others in office as called upon by the CEO or Operations Manager, because after all, in a small business everyone wears multiple hats

Qualifications:

  • MUST have 2+ years working as an interpreter scheduler, as a scheduler in another industry (e.g., medical appointment scheduler), or in an office-based customer service position
  • Excellent communication skills – both written and verbal
  • Experience interacting directly with clients and vendors by phone and email, responding to requests, inquiries, problems, etc.
  • Comfortable in a fast-paced environment
  • A team player with a positive attitude

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

  • 401(k) matching
  • Paid time off
  • Retirement plan

Schedule:

  • 8 hour shift

Supplemental pay types:

  • Bonus pay

COVID-19 considerations:
We have a small office in Atlanta, but all staff are working remotely and plan to do so permanently.

Application Question(s):

  • On a scale of 1 to 10, how would you rank yourself on "attention to detail" (10 = highest level of attention to detail)?

Experience:

  • Customer Service: 2 years (Required)

Work Location: One location

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