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Customer Success Manager 🔥

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv, coined the "AWS of manufacturing," is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!

What's in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1, so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of customer success manager jobs out there. The question is whether any of them will help you grow in your career? Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered. At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Impact in this Role

You will help drive your business unit towards its revenue goals, while deepening customer relationships and identifying new business opportunities.

You will report to the Business Unit Director.

What You'll Be Doing

  • Meet and exceed Net Dollar Retention Goals
  • Maintain accurate account details in Salesforce.com
  • Identify new business opportunities within target accounts and collaborate with sales to close them
  • Build meaningful, long term relationships with key customer contacts
  • Become a true expert in your customers' road maps, and longer term goals
  • Help expand Fictiv's reputation as an industry leader in the digital manufacturing space
  • Be willing to travel to connect face-to-face with your customers as appropriate
  • Help strategic customers fully understand the value Fictiv delivers, by understanding them deeply and understanding the problems, challenges, needs, and goals they have.
  • Frequent outreach as the single point of contact for strategic accounts, providing updates on our capabilities and platform enhancements, and gaining insights into their vision, their plans, and roadmaps.
  • Facilitate Quarterly Business Reveiws (QBRs) with customers to ensure we are on track with our commitments
  • Facilitate lunch and learn sessions to ensure customers are aware of our newest features and functions to ensure adoption and long term stickiness
  • Contribute and collaborate on account plans for assigned accounts

Desired traits

  • 2+ years of experience and proven track record of success in Customer Success Management, Sales, and /or Account Management
  • Excellent verbal and written communication skills
  • Experience driving consultative, solution based sales and expanding within strategic accounts
  • Demonstrated expertise with modern sales tools (CRM, Sequencing, Prospecting, Collaboration)
  • Self-starter, manages time efficiently, able to complete work in a timely manner without active supervision
  • Manufacturing and supply chain industry experience preferred
  • BS/BA degree preferred

Perks and benefits

  • Competitive medical, dental, and vision insurance
  • 401K plan
  • Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
  • Annual Education stipend
  • Parental leave programs
  • Paid volunteer days
  • Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
  • And much, much more!

Fictiv is continuing to expand our remote US workforce. Recent hires include professionals located in:

Arizona (AZ), California (CA), District of Columbia, (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), North Carolina (NC), New Hampshire (NH), New Jersey (NJ), Nevada (NV), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wyoming (WY)

Interested in joining our team? We look forward to hearing from you soon.

About Fictiv

Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.

This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.

We're actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

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