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Customer Service Representative Authorizer - 100% Remote 🔥


Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.


As an Authorizer, you will review contracts and determines coverage. You will negotiate pricing with contractors when applicable, inform members of non-covered claims when applicable and provides any necessary follow-up.

Responsible for authorizing repair/replacement of covered systems or appliances.

Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.

Provides any necessary follow-up.


Minimum Education, Licensure and Professional Certification requirements:

High school diploma or general education degree (GED) required; and/or an equivalent combination of education and experience

Minimum Experience required

1-3 years of customer service experience and/or training required 

Required Skills:
Knowledge of how to read a contract

Knowledge of business unit policies and procedures

Customer service and conflict resolution

Negotiation skills

Computer skills (Microsoft Word, Excel, Outlook)

Attention to detail

Ability to multi-task

Ability to adapt to a fast-paced environment

Must have internet access with minimum 4.6Mbps upload/download speeds

Preferred Skills:
Highly skilled in mathematics

Strong deductive reasoning skills

Effective communication skills

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ID 2022-2903

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp

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