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Chat Specialist 🔥


Spotify Chat Specialists - Portuguese/English

This is a Fully Remote Role

This project is growing again and looking for music lovers that want to join our label. We are looking for Mods that are passionate about providing world-class support in an enjoyable online environment. This is an established and long-term project with an incredibly strong internal support system and a highly interactive orientation program.
In this project, Mods will handle customer support - messaging in both Portuguese and English.
Apply to this exciting opportunity today:
https://jobs.lever.co/modsquad/85427411-72aa-4844-9f9e-8a7eff9d7ab1?lever-origin=applied&lever-source%5B%5D=betterteam
Commitment: 25 hours per week; 8 of those 25 hours are required on the weekend (Saturday and Sunday)
Qualified applicants will need to have language assessments in Portuguese and English, to ensure adequate proficiency.
Orientation specifics (all times Pacific): Begins: 11/1/2022 Orientation: 3 days, 5 am - 2 pm Nesting: 15 days, 5 am - 2 pm Hours of Operation: Daily, 12 am - 12 am (24/7). At least 8 hours are required on the weekend (Saturday and Sunday).
What’s In It For You:
  • The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
  • Flexible self-scheduling
  • Access to ‘Hot Gigs’ postings exclusive to the Mod Network
  • Work from home
  • Competitive hourly rate - Discussed during your first interview
  • Paid orientation

What We Are Looking For:
  • Experience with providing customer support via 4-6 inbound messages.
  • Ability to quickly identify any and all issues the customer may have
  • Ability to maintain high engagement with both the project and customers
  • Someone who wants to help the customer, not just move to the next one
  • People who are driven to do more for the customer and exercise good judgment in their favor when the opportunity presents itself
  • Professional/business level proficiency in Portuguese and English

WorkSpace Requirements:
  • Dedicated laptop or desktop computer with Windows 10 or above
  • Willingness to install MSQ security software and 2FA app on the phone
  • Stable broadband internet connection of 25 MBS or greater
  • 8GB RAM or better
  • Dual monitors highly recommended

Apply to this exciting opportunity today:
https://jobs.lever.co/modsquad/85427411-72aa-4844-9f9e-8a7eff9d7ab1?lever-origin=applied&lever-source%5B%5D=betterteam

About modsquad.com:

We haven't just been around the CX block ... we built it. We started in 2007. We were founded by a Silicon Valley lawyer who liked moderating message boards in her spare time for fun. (The WB's Superstar USA, anyone?) She saw the potential of communities, of remote work, and of that thing called social media that was starting to catch fire. Long story short: We’ve been kicking butt in content moderation, community management, and social media since they began. We're literally pioneers. No one does these better than we do. We fixed customer support. Sorry/not sorry, call centers – you had your chance. We were into the metaverse before Zuck. Our original name was Metaverse Mod Squad (and still is in the UK). So if you want to know what's up with virtual worlds, or need a tour guide, ping us. We’re already here – rez’d and ready to go. We did it all remotely. We're the original remote CX company. We built a network of Mods all over the globe. Why? Because great CX doesn't come from a cubicle. #modsnotcubes. And we made remote work secure. We created Cubeless, our patent-pending security platform. Our passion is supporting Extra Life. And if you visit us in Brooklyn, we’ll be eating pizza at Juliana’s, not Grimaldi's. P.S. It's still fun!

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