Customer Support Specialist - Remote 🔥
Responsibilities
- Must be fluent in reading, writing, and speaking English.
- Must have dedicated high-speed internet and a quiet home office to make and receive calls.
- Prefer six months of experience in a retail environment.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with coworkers as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Must be available from 9 am - 6 pm EST / New York City.