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Associate Client Account Manager 🔥


Responsible for managing, organizing and coordinating multiple pharmaceutical/ healthcare programs. Projects include, but are not limited to: Direct to consumer campaigns, clinical trial recruitment and retention campaigns, inbound and outbound consumer and professional marketing. Project formats include IVR and live operator call handling and fulfillment. This is your opportunity to join Ashfield and represent a top biotechnology company What’s in it for you?
  • Competitive compensation
  • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
  • Competitive environment with company wide recognition, contests and coveted awards
What will you be doing?
  • Participate in defining and documenting client needs.
  • Offer recommendations to ensure successful program implementation and ongoing operation.
  • Manage all aspects of project start-up, including developing strategy and tactics for program implementation, creating scripts and logic flow, counseling of clients to develop programs which meet legal and regulatory guidelines and developing reporting protocols and templates.
  • Development and delivery of initial training programs
  • Manage all aspects of ongoing programs including, but not limited to, call monitoring for quality, providing ongoing training support, providing client with program updates and reporting, interfacing with clients, internal departments and vendors
  • Assist Client Account Manager, Call Center and/or Business Unit Director/Associate Business Unit Director in some functions of daily program maintenance for programs as assigned.
  • Ensure that all client needs are met with a high degree of quality.
  • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
  • Maintain billing accuracy and maximizing monthly billing by ensuring that the billing template and SOW are up to date and reviewed on a monthly basis
What do you need for this position?
  • Bachelor’s Degree or equivalent work related experience
  • 2+ years client/project management experience in a call center environment.
  • Must be bright, articulate, and highly organized
  • Critical thinking and creative problem solving skills.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Familiarity of FDA guidelines/regulations.
  • Knowledge of medical/pharmaceutical terminology.
  • Excellent communication and customer service skills.
About Ashfield Ashfield, part of Inizio, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Advisory, Healthcare Communications, Commercial, Patient Solutions and Medical Affairs to build creative, scalable and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients and add value to your business. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

To learn more about Ashfield, visit us at: http://www.ashfieldhealthcare.com/en/about-en/

Ashfield is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records. Ashfield is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered.

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