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Customer Support Representative 🔥


WorkRamp is the leading enterprise platform for corporate learning. We’re out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customers, partners, and employees. 

🙌 Why WorkRamp?

- Recently raised a $40M Series C led by Salesforce Ventures, Slack Fund, and Susa Ventures

- Named Among Best Workplaces in Software by Inc. Magazine for 2022

- #1 Top-Rated LMS by The Motley Fool

- JMP Securities Hot 100 Startups: The best privately held software companies 2022

- #1 on Inc's 2021 Best Workplaces List for Startups

- Fortune's Best Places to Work in the Bay Area 2021

🚀

What’s the opportunity?

We are looking for a product support specialist to provide an amazing support experience for our customers. This role will be on the front lines with our customers: listening to pain points, troubleshooting issues, and helping resolve any problems that may spring up. As a support representative, you will also have the chance to interface closely with our product and engineering teams to help guide the roadmap based on the trends you are seeing.

🔧

What will I be doing?

- Answering and troubleshooting issues on chat, email, and phone via our support ticketing system

- Becoming a technical expert across our product and adjacent technologies like SSO, Salesforce, and Slack

- Working closely with product and engineering to escalate any high-priority issues and trends

- Have the opportunity to experience a fast-paced startup environment

- Shift Hours: 7am - 4pm PT (8am - 5pm MT, 9am - 6pm CT, 10am - 7pm ET)

💡

What skills do I need?

- 2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus)

- Strong technical and written skills

- Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment

- Experience with Intercom, Zendesk, Salesforce

- Ability to communicate complex concepts to customers

- Process-driven and having attention to detail

- Eagerness to respond to tickets to ensure that all SLA response times are met

- Empathy for customers and diligence to resolve problems to provide customer satisfaction 

- Passion for the startup experience

🏆

Perks

- Fully Remote

- Work from anywhere in the US

- Unlimited PTO & 10 company-wide holidays + winter break 

- Equity with annual refreshes

- Full healthcare coverage

- Stipend for remote work setup, DeskPass account, & virtual and regional meetups

- Annual stipend for professional development

- 401K

- Half Day Fridays every other week

- Quarterly Self Care Day & more-Mental Health and Wellness Resources, including a free subscription to Calm Premium

- $100 Birthday Donation to the charity or non-profit of your choice

- Employee Resource Groups (Mental Health, Womxn of WorkRamp, WorkRamp Asian/Pacific Islander, WorkRamp Afro-xxx/African-American/Black, LGBTQties, WorkRamp DEI, WorkRamp Pride)

- This role is fully remote and must sit in Pacific, Mountain, or Central Time zones

- At this time, WorkRamp does not sponsor work visas

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