Patient Access Rep Call Center Remote ๐ฅ
Description
PeaceHealth is seeking a Patient Access Rep Call Center Remote for a Full Time, 1.00 FTE, Day position. Hourly compensation starts at $20.80, more depending on experience.
Must be fully vaccinated for COVID-19 including 2 doses of a 2-dose series or 1 dose of a 1-dose series plus 14 days beyond the final dose prior to start date.
SIGN ON BONUS ELIGIBLE - $1000.00
JOB SUMMARY
Assists in coordinating the activities between scheduling, insurance verification, and patient flow. Acts as a clinic liaison with physician practices interacting with all scheduling needs. Schedules both new patients and follow up appointments for a variety of clinic practices and follows appropriate standard work.
ESSENTIAL FUNCTIONS
- Pre-registers/registers patients with accurate patient demographics and financial data. May register patients using varying methods depending upon location. Handles incoming calls in relation to scheduling as primary scheduling resource.
- Verifies coverage and ensures all insurance requirements are met.
- Responds to customer’s inquiries to include scheduling/cancelling appointments, transferring to appropriate clinic or entering in-basket messages to ensure follow up is completed.
- provides outbound calls to patients in the form of reminder calls, referrals and other necessary follow up appointments.
- Ensures all appropriate interpreter services are ordered for patient visit.
- Performs other duties as assigned.
QUALIFICATIONS
EDUCATION:
- High School diploma or equivalent preferred
EXPERIENCE/TRAINING:
- One year of medical office or related customer service experience required.
- Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding preferred.
- Knowledge of insurance process and regulations preferred.
- PHMG and Outpatient Clinics: Strong background in customer service may be considered in lieu of medical office or related experience.
OTHER SKILLS:
- Ability to work from home in a secure environment free of distractions with appropriate high speed connectivity.
- Experience with Microsoft Office applications, including Word, Excel and Outlook preferred.
- Must be able to manage conflict effectively and professionally.
- Excellent time management skills, with an emphasis on meeting time sensitive deadlines.
- Good customer service skills and good interpersonal skills.
PHMG PHYSICAL/COGNITIVE REQUIREMENTS
- Work requires normal amounts of physical effort up to 33% of the time.
- Ability to lift objects weighing 50 lbs. or less.
- Work is performed under normal working conditions with adequate lighting and ventilation.
- Duties require the ability to concentrate and pay close attention to detail (more than 65% of work time).
See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.
For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.