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Patient Access Rep Call Center Remote ๐Ÿ”ฅ


Description

PeaceHealth is seeking a Patient Access Rep Call Center Remote for a Full Time, 1.00 FTE, Day position. Hourly compensation starts at $20.80, more depending on experience.

Must be fully vaccinated for COVID-19 including 2 doses of a 2-dose series or 1 dose of a 1-dose series plus 14 days beyond the final dose prior to start date.


SIGN ON BONUS ELIGIBLE - $1000.00

JOB SUMMARY

Assists in coordinating the activities between scheduling, insurance verification, and patient flow. Acts as a clinic liaison with physician practices interacting with all scheduling needs. Schedules both new patients and follow up appointments for a variety of clinic practices and follows appropriate standard work.

ESSENTIAL FUNCTIONS

  • Pre-registers/registers patients with accurate patient demographics and financial data. May register patients using varying methods depending upon location. Handles incoming calls in relation to scheduling as primary scheduling resource.
  • Verifies coverage and ensures all insurance requirements are met.
  • Responds to customer’s inquiries to include scheduling/cancelling appointments, transferring to appropriate clinic or entering in-basket messages to ensure follow up is completed.
  • provides outbound calls to patients in the form of reminder calls, referrals and other necessary follow up appointments.
  • Ensures all appropriate interpreter services are ordered for patient visit.
  • Performs other duties as assigned.

QUALIFICATIONS

EDUCATION:

  • High School diploma or equivalent preferred

EXPERIENCE/TRAINING:

  • One year of medical office or related customer service experience required.
  • Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding preferred.
  • Knowledge of insurance process and regulations preferred.
  • PHMG and Outpatient Clinics: Strong background in customer service may be considered in lieu of medical office or related experience.

OTHER SKILLS:

  • Ability to work from home in a secure environment free of distractions with appropriate high speed connectivity.
  • Experience with Microsoft Office applications, including Word, Excel and Outlook preferred.
  • Must be able to manage conflict effectively and professionally.
  • Excellent time management skills, with an emphasis on meeting time sensitive deadlines.
  • Good customer service skills and good interpersonal skills.

PHMG PHYSICAL/COGNITIVE REQUIREMENTS

  • Work requires normal amounts of physical effort up to 33% of the time.
  • Ability to lift objects weighing 50 lbs. or less.
  • Work is performed under normal working conditions with adequate lighting and ventilation.
  • Duties require the ability to concentrate and pay close attention to detail (more than 65% of work time).

See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.

For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.

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