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Customer Service Specialist 🔥

Are you looking for a career opportunity that directly and indirectly makes a difference in people's lives? Consider joining the leading national organization serving all those affected by brain injury, the Brain Injury Association of America (BIAA).

Join BIAA as its Customer Service Specialist and you'll help make a difference as a key member of our team. We are looking for a talented, organized, detail oriented and experienced individual with strong communication and computer skills (experience with MS Office and QuickBooks Online are required) who enjoys a fast-paced, multi-tasking environment.

Primary responsibilities include communicating with customers, mail and cash receipts processing, data entry, maintaining accurate customer and order records, creating donor acknowledgement letters, maintaining databases and creating reports, processing publication orders, registrations, applications, and renewals, inventory management, and assisting with audit and administrative report preparation.

BIAA offers competitive compensation, a generous benefit package, and a fully remote environment.

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Brain Injury Association of America