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Technical Analyst, Data Migrations 🔥


Classy helps nonprofit organizations increase their impact by creating outstanding giving experiences. Our best-in-class suite of online fundraising solutions help millions of people amplify their support for the causes they care about. As an independent subsidiary of GoFundMe, we are a global leader in modern giving across B2C and B2B, crafting new opportunities to reach more people and organizations across the world. Since 2011, Classy has powered tens of millions of donations from over 190 countries and raised over $4 billion for social good.

About the role:

Our Technical Services team is seeking a Technical Analyst to provide data migration and other tech services projects for our customers. The ideal candidate for this role will possess a balance of deep technical skills and exceptional customer focus with a desire to operate in a fast-paced environment.

What you’ll accomplish:

  • Engage directly with customers to run Recurring Donor Migrations (RDM) from deal close through import of data into the Classy platform
  • Optimally navigate the unique challenges that customers face when migrating data between systems
  • Establish the value of Classy Services by providing professional and timely customer communication
  • Deliver additional technical services related to the migration or bulk load of data (e.g. offline donations) into the Classy platform.
  • Identify, monitor, mitigate, and communicate risks and scope changes that may arise during projects
  • Translate findings into product/experience improvements, process efficiencies and organizational effectiveness
  • Team up with Implementation, Customer Care, and Account Teams to ensure migration services contribute to a successful onboarding experience
  • Work as part of a team to deliver shared goals while also thriving autonomously
  • Work cross-functionally to ensure that clients feel supported and delighted throughout their time with Classy


What you bring (Required):

    • Bachelor's degree in a technical field or equivalent work experience
    • 2-4 years of data-related Technical Services or Support experience, preferably in SaaS
    • Hands-on experience with data conversions, migrations, and/or integrations for enterprise software applications
    • Skilled at data analysis and data transformation
    • High level of proficiency with spreadsheet use and manipulation (e.g. Google Sheets, Excel, etc.)
    • Excellent client management and communication skills
    • Highly organized, collaborative and detail-oriented
    • Demonstrated ability to prioritize and manage workflows to meet deadlines
    • Experience identifying and implementing process improvements
    • Strong analytical, problem-solving and critical thinking abilities
    • A bias towards action and a desire to consistently go above and beyond


What would be awesome to have (Preferred):

    • Prior experience with databases, data models, and ETL tools
    • Knowledge of Payment Card Industry data security and compliance standards (PCI-DSS)

Our amazing perks!

  • Unlimited/flexible paid time off (PTO)
  • Generous company holiday schedule
  • 20 hours of paid volunteer time off/impact hours
  • Medical/Dental/Vision Insurance, available day one
  • Generous employer contribution towards Medical/Dental/Vision
  • International travel coverage
  • 401(k) plan and 3% employer match
  • Stock options for all regular full time employees
  • Parental leave benefits
  • Access to virtual wellbeing apps like Headspace and Ginger
  • Variety of employee discounts (including gym membership and bar/restaurant discounts)
  • Professional development and learning stipends 
  • Work from home stipend while working remote due to COVID-19
  • Downtown office with views of Petco Park and the ocean (and dog friendly!)
  • Monthly parking pass, public transit pass or rideshare allowance when commuting to the office

About Classy 

Classy [1] is a B Corp Certified [2] social enterprise that helps nonprofit organizations maximize their impact through a suite of world-class, online fundraising tools to accelerate social impact around the world. Based in San Diego, CA and trusted by organizations of all sizes, from the fastest-growing nonprofits like Team Rubicon and The Trevor Project, to some of the world's largest social organizations, such as The Salvation Army, Robin Hood Foundation, and Shriners Hospitals for Children, nonprofits use Classy’s platform to raise money, engage their communities, and advance their missions. Since 2011, Classy has powered tens of millions of donations from over 190 countries and raised over $4 billion for social good. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit www.classy.org or follow Classy on Twitter @Classy. 

Dedication to Diversity 

Classy is working toward building a more diverse and inclusive environment that is representative of individuals of all backgrounds, experiences, and lifestyles, allowing all employees to feel comfortable being their true, authentic selves in a space that enables productivity and meaningful work.

 

#LI-GT1


  1. https://www.classy.org/
  2. https://www.classy.org/blog/classy-now-certified-b-corporation/

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