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Digital Product Manager Lead - Design Producer 🔥


Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. This position can also be remote and can sit anywhere within the PNC footprint except for Colorado, Hawaii, and Alaska. In person activities may occur periodically based on business need.

We’re looking for a Digital Product Manager Lead / Design Producer to join PNC Bank’s digital team. At PNC, you'll work as a Design Producer Lead across our content and experience design discipline, and you’ll help lead efforts to build digital solutions that help people achieve their financial goals so they can focus on everything else life brings.

You'll be a key player in shaping product design and strategy by collaborating with content and experience designers, product owners, agile teams, and core product team members as well as line of business, software service managers, and risk / governance partners. You’ll use a strong, critical voice to help our team deliver an engaging, consistent, and accessible experience to our audiences. Being an advocate for design and close collaboration with technology and product development is essential. Openness to learning new ways of working and new skills is a must and a strong understanding of design thinking methodology and technology development processes is extremely beneficial. An understanding of investment and retail deposit products, and digital banking servicing features such as money movement, alerts, messaging, preferences and help center capabilities is a plus. Experience with various project or design tracking software is also a plus.

In this role, you will:
  • Ensure that UX/UI design activities are prioritized, planned, and streamlined — from concepting through design iteration and technical development.
  • Facilitate the interaction between the design team and other functions such as product management, design, and technology.
  • Leverage your design thinking skills to enable definition of future solutions including the product vision and future state goals
  • Research, document and communicate the competitive landscape to support design decisions for enabling new and existing features and capabilities.
  • Create project and/or tracking documents including project plans, work-back schedules, and meeting notes.
  • Effectively organize and prioritize complex information so it's clear and can be acted upon.
  • Keep the team and key partners in the organization up to date as design progresses
  • Lead multiple workflows and deliver projects on expedited timelines; help set expectations for the team while keeping all ongoing tasks on track.
  • Coordinate and facilitate design handoffs including reviewing deliverables to ensure all requirements have been met.
  • Work with partners to contribute to roadmaps and strategies for enhancements to the digital experience
  • Use knowledge of customer and employee journeys to influence ideas and creative executions.
We think you could be successful if you:
  • Are a natural collaborator and an excellent communicator, identifying challenges and presenting solutions in a fast-paced and large team environment
  • Advocate for users and inspire a culture of design thinking
  • Have a passion for understanding our customer's experience and desire to keep a pulse on their needs
  • Can handle the details for multiple projects and deadlines
  • Believe iteration is the best path to improvement and can adapt quickly to change
  • Take initiative and act on opportunities for improvement
  • Seek to learn from your team
Job Description

Executes digital strategy across business segments to optimize digital experience, leveraging design thinking and other best practices.
Monitors the marketplace to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences. Prioritizes and decisions recommendations. Supports business case development.
Develops and designs the features of new or existing digital experiences to take advantage of an identified market need or opportunity. Manages the development, production, roll-out or promotion of digital experiences.
Partners with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders to ensure all digital experiences meet their strategic goals. Participates in product-specific marketing initiatives. May participate in client facing activities. As part of the first line of defense, supports risk management, compliance, and audit needs.
Supports business, financial, and customer experience results of digital experiences and effectively recommends modifications in experiences and/or marketing to improve results.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Business Acumen – Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

Competitive Environment – Knowledge of and ability to utilize the processes, tools and techniques for gathering, analyzing, and communicating information about the competitive environment.

Data Gathering and Reporting – Knowledge of and ability to utilize tools, techniques and processes for gathering and reporting data in a particular department or division of a company.

Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Innovation – Develops new ideas and initiatives that improve the performance of the organization.

Knowledge Of Product Line – Knowledge of methodologies, tools and techniques for specific products; ability to develop product line processes and strategies.

Marketing Strategy and Positioning – Knowledge of and ability to use business models to develop and implement marketing strategies, objectives, and tactics as well as establishing a communications plan.

Product Development Life Cycle – Knowledge of and the ability to develop products and bring them into the marketplace.

Project Management – Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.

Solutions Development – Knowledge of and the ability to assess customer needs and provide solutions for them.

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

This position can also be remote and can sit anywhere within the PNC footprint except for Colorado, Hawaii, and Alaska. In person activities may occur periodically based on business need.

Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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