portal resources jobs companies t the noble academy, inc. customer service representatives

Customer Service Representatives 🔥


Summary

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Duties
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Solicit sales of new or additional services or products.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Order tests that could determine the causes of product malfunctions.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Requirements
  • Discuss goods or services information with customers or patrons.
  • Maintain financial or account records.
  • Respond to customer problems or complaints.
  • Execute sales or other financial transactions.
  • Respond to customer problems or complaints.
  • Provide notifications to customers or patrons.
  • Refer customers to appropriate personnel.
  • Calculate costs of goods or services.
  • Collect deposits, payments or fees.
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Respond to customer problems or complaints.
  • Promote products, services, or programs.
  • Review customer insurance information.
  • Inspect items for damage or defects.
  • Review customer insurance information.
  • Coordinate operational activities.
  • Recommend packing or shipping methods.

Work Remotely

This is a remote position

About Us


Since 2006, The Noble Academy, Inc. has been offering the highest quality Christian based education programs and child care services from children 6 weeks to 12 years old in the Richmond, VA and Chesterfield, VA areas.

Built on biblical principles, the team at The Noble Academy, Inc. is committed to ensuring each student and child is cared for with genuine faith-based care and taught a curriculum of the highest standing in excellence in education.

As a family owned child care and learning center, The Noble Academy, Inc. is proud to help develop and educate children to become responsible citizens. As a Christian based program, our teachers and care providers offer nothing but the most nurturing and genuine environment to ensure children feel safe and loved at any age, in any program.

In our journey to help children and guide them, we have goals that include, but are not limited to:

  • Develop and enhance his/her faith and Christianity, Biblical Principles
  • Increase and extend his/her ability
  • Learn and express feelings and communicate in acceptable ways
  • Become an effective member of a peer group
  • Work cooperatively with others
  • Understand and develop the necessary skills to be a responsible citizen
  • Explore and experience new media of self-expression through art, music, physical education, and language
  • Understand and develop the skills and faith to be a good Christian

Your child's development, including education, faith, Christianity, safety, and more, is the most important factor to The Noble Academy, Inc. staff.

We are dedicated to helping your child develop as a person. This includes helping them become a responsible citizen, loving family member and friend, educated member of society, and a good Christian.

Register your child for the upcoming school year or any time needed for child care services.

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The ability to work remotely increases employee happiness by 20 percent.