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Customer Service Representativeii/authorizer - 100% Remote 🔥


Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as ProConnect, an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves 2.2 million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ an estimated 60,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With 50 years of home services experience, the company responds to over four million service requests annually. For details, visit frontdoorhome.com.

Position Overview

Interprets contracts and coverage for all inquiries from customers, technicians, and contractors. Negotiates pricing with contractors when applicable. Informs customers of non-covered claims when applicable. Provides any necessary follow-up. Communicates effectively, utilizing all departments and resources. Answers all authorization customer inquires regarding HVAC systems as well as other system and appliance customer inquiries.

Responsibilities

Job Responsibilities

Responsible for authorizing diagnosis and repair/replacement of covered systems or appliances.

Negotiates pricing with contractors. Informs customers of non-covered claims when applicable.

Provides any necessary follow-up.

Provides technical resource knowledge for colleagues.

Handles HVAC authorization customer inquiries as well as other system and appliance customer inquiries.

Qualifications

Job Requirements

High school diploma or general education degree (GED) required; and/or 1-3 years of customer service experience and/or training required, or an equivalent combination of education and experience

Knowledge of contract coverage, including systems and appliances

Knowledge of business unit policies and procedures

Customer service and conflict resolution

Computer skills (Microsoft Word, Excel, Outlook)

Attention to detail

Ability to multi-task

Ability to adapt to a fast-paced environment

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ID 2022-2902

Category Customer Service/Support

Type Full Time

Company AHS American Home Shield Corp

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