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Chase Consumer Cards: Retail Regional Product Support Specialist- 🔥


The Product Support Specialist will be a trusted One Chase partner working with Regional Directors, Market Directors and Branch Managers in the Greater West division to align on key priorities, attend ongoing leadership meetings and forums and support branch banker education and effectiveness. Similarly, the Product Support Specialist will ensure thoughtful collaboration across the Card Services and Consumer Bank lines of business.

This role will be responsible for helping coach branch bankers on best practices for supporting our clients credit card needs and tailoring advice and solutions to deliver a great experience. This includes supporting new account origination within the branches, as well as deepening relationships with existing clients. The Product Support Specialist will act as a Card Services Subject Matter Expert in the field and conduct coaching sessions in branches and virtually to ensure Bankers are well-versed and confident when offering our best-in-class credit card products. The Product Support Specialist will meet with Branch Managers in the Greater West division frequently for in-person meetings and coaching, to identify areas of opportunity and share ongoing progress, to reinforce the latest credit card information and special offers, to answer questions and to act as a liaison for Banker and customer feedback to the Card Services organization. The Product Support Specialist will act as a trusted advisor and partner to the regional Branch teams, ensuring that the field is knowledgeable and has access to timely information about Card products and services being offered in branch.

Travel expectations: 60-70% of the month. Role is work-from-home with average 3 days in the field per week. Coverage model will be based on regional/market level.

Qualifications:
  • Team player with a positive, can-do attitude; has a passion to teach others, improve the customer and employee experience, and foster a culture of diversity and inclusion
  • Intellectually curious, detail-oriented, and enjoys moving at a fast pace
  • Excellent written and oral communication skills; comfortable public speaker (in-person and virtual through Zoom and/or Adobe)
  • Bachelor's Degree preferred
  • 3+ years' work experience (preferably with branch/field experience)

Ideal Candidates would be able to do the following:
  • Be a high energy, approachable self-starter with the ability to work in large, collaborative teams to build strong relationships
  • Explain complex products and services to a wide audience and remain organized to manage calendar effectively
  • Support team to be truly self-empowered; be a passionate and congratulatory partner who encourages and celebrates the successes of their team
  • Set objectives independently and effectively manage competing priorities of multiple branches with limited guidance
  • Promote a strong control environment, adhere to risk/control, procedure and process expectations, while appropriately delivering what's best for customers and employees.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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