portal resources jobs companies t thumbtack senior data analyst

Senior Data Analyst 🔥


A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes —  knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $500B industry — we must be doing something right.  We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day. At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.  Thumbtack by the Numbers Available nationwide in all 3,143 U.S. counties 70 million projects started on Thumbtack More than 4 million customers in the last 12 months Pros earn billions on our platform More than 8 million 5-star reviews for our stellar pros  1000+ employees and $3.2 billion valuation (June, 2021) About the Go to Market Analytics Team Thumbtack’s Go to Market (GTM) Analytics team is charged with providing actionable insights for Thumbtack’s Go-to-Market and Operations teams within the COO org (which include Sales & Success, Customer Support, Experience Operations, Revenue Operations, People Team, Communications and Marketplace Trust & Safety). We collaborate with various groups across the company on a wide variety of projects; everything from click-level data from our online HelpCenter, to call-level data from our outbound sales teams, to search- and transaction-level data between pros and customers from our product database to pulling seasonal project trends and pricing data for publication externally. The Ops Analytics team is part of a global analytics team of more than 60 analysts. About the Role As a Senior Data Analyst working on the Business Operations / Communications teams, you will empower various business leaders with the data insights they need to make decisions and raise our profile.  This is a hybrid position that works with both our Business Operations team as well as our Communications team so You’ll be involved in scoping, prioritization and execution of tasks related to new company initiatives and programs while also gathering, organizing and presenting insights, trends and predictions for public communication purposes.  Responsibilities Become a strong partner with leaders of Thumbtack’s Business Operations and Communications teams to conduct in-depth quantitative analyses that guide strategic decisions and programs. Lead ongoing data analysis to help tell the story of Thumbtack as well as the homeowners and small businesses who use our platform. Continue existing programs including our annual Small Business Friendliness Survey, quarterly Home Care Price Index, seasonal Trends Guides, and more.  Brainstorm, collaborate and create new content for Thumbtack’s external channels and publication including blog posts, press opportunities/releases, social media and more.  Design and analyze A/B tests and conduct other forms of causal inference to help us rigorously learn about the success of different Business Operations pilot programs Quickly build technical and content expertise about our platform, as well as the touch-points through which the operations teams interact with our pros and customers Build and maintain models, visualizations, dashboards, and data tables which provide insight into the experiences of our pros and customers Identify key drivers of core business and experience outcomes through regression analyses, Machine Learning methods, clustering, and other statistical techniques  Must-Have Qualifications If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team. BA/BS degree, preferably in Economics, Statistics, Math, or Computer Science Passion for using data to drive business impact in an operational environment, including running A/B experiments with operational processes Experience analyzing user experience data (both product and survey data), preferably in a technology or marketplace company Strong written and verbal communication skills: this role will require writing content and explaining results to internal and external audiences Strong experience using SQL to query large datasets, proficiency with data visualization software (e.g. Tableau, Mode), and familiarity with statistics/programming languages (e.g. R, Python) Ability to detect and debug data anomalies in complex operational processes and a track record of working with business leaders to drive efficiencies  Demonstrated ability to self-motivate and drive projects independently as well as partner successfully with cross-functional teams Nice-to-Have Qualifications Master's degree in Applied Economics, Statistics, Data Science, or related fields Familiarity with analytics and processes of other business lanes (such as support, sales & success, or trust-and-safety orgs, communications, marketing, etc.) Background in housing/home, small business, labor and urban economics or independent work economics analysis Expertise using SQL for data management, visualization tools, survey design tools like Qualtrics, and web programming   Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries.  #LI-Remote  Benefits & Perks Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack 20+ company-wide holidays including two week-long shutdowns Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila Stipends for remote work support, home office set-up and internet Subscriptions and Employee Assistance Program for mental health and well-being Cell Phone Reimbursement, Thumbtack services (North America only) Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.  Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact recruitingops@thumbtack.com.  *Currently, Thumbtackers can live anywhere in Ontario or British Columbia, Canada or the Philippines or in any of the following US states: AZ, CA, CO, CT, FL, GA, HI, ID, IL, IN, KS, KY, MD, MA, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, Washington DC. Our long term vision is to hire across all of the United States and Canada, but this expansion will take a few years.

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