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Nokia Digital Automation Cloud Service Engineer 🔥


Nokia Digital Automation Cloud (NDAC) Service Engineer

Entity: Glow Networks

Classification: Non-exempt

Grade: E5

Reports To: Project Manager

Working Hours:

Work Location: Dallas, TX; Candidate will work Remote, but will need to provide onsite support.

Pay: $50 - $60 p/h, W2 (may consider Corp to Corp)

Status: Must be a US Citizen or Green Card Holder

Project Duration: 12 MONTHS+

Summary/Objective: Glow Networks is seeking a CPI Certified Service Engineer, who will provide ongoing support of the Nokia Digital Automation Cloud (NDAC) environment to our customers. The NDAC Kit (HPE, IXRe, SRX) will come preconfigured, and will already be commissioned onsite. The NDAC Engineer will establish network connectivity and turn up of the HPE GreenLake Cloud Services, Nokia 7750 IXRe router, and SRX. This is a good opportunity for a Nokia Certified Professional Installer (CPI).


Essential Functions:

  • Turn up and integrate the NDAC solution into active customer networks.
  • Gather input on Frequency, availability and CPI input data required
  • Crete SCF files for the PNP process of the PICOs
  • Monitor PnP process flow to localize connectivity issues, should they exist
  • Follow MOP instructions for NDAC integration
  • Learn customer-specific network elements and backhaul
  • Perform basic trouble shooting on LMP access to the radios, possible BTS site Manager usage etc.

Other Functions:

  • Escalate issues to Nokia 2 TAC, as needed
  • Perform walk tests in facility to baseline LTE performance – RSRP values, and throughput
  • Use iPerf to perform testing, as required
  • Maintain SAS account (Keybridge and Federated) to enter CPI information and track grant status
  • Perform Viapath ANTZ setup and access to localize network issue before escalating to Nokia or Viapath
  • Troubleshoot faults on in-service and/or out-of-service network elements
  • Develop a working knowledge of IP networking, routers, switches, etc.
  • Understanding of essential programming structures and data types.
  • Use MS Office suite, especially Word and Excel, proprietary software for creation of reports.

Work Environment/Physical Demands:

  • Will work remotely in the Dallas, TX metro area; visit to customer premises required
  • This position is open to US citizens and permanent residents ONLY
  • Maintenance windows required

Required Education/Experience and Competencies:

  • Five years’ experience with Telecommunications, is required.
  • Must demonstrate a good understanding of IP/Layer2/Layer3 and RF theory
  • Familiar with NDAC solution and edge network interfaces
  • Knowledge of NDAC Manager and how to use it.
  • Knowledge of Grafana and how to understand it.
  • Understanding of Citizen’s Broadband Radio Service (CBRS), Spectrum Access System (SAS), Certified Professional Installer (CPI) input.
  • Must have sufficient knowledge on Nokia BTS hardware architecture
  • MUST know how to troubleshoot and collect logs
  • MUST know how to perform OAM, change configuration
  • BTS (5G, 4G)
  • Backhaul routing & switching
  • BTS Element Manager
  • Emil / Putty (or any other SSH client) / Wireshark
  • Good knowledge and hands-on experience on radio procedures
  • Familiar with LTE Call flows
  • Parameter updates
  • Software Updates
  • Maintain communications with the customer to ensure customer is fully informed and involved.
  • Manage technical escalations to engage proper TAC or CARE support for the technologies and managerial escalations to keep management and customer teams informed.
  • Superior, verbal and written, English language comm skills are required.
  • Follow trouble-shooting procedures to isolate and correct network faults.
  • Exhibit a “can-do” attitude towards solving network problems

EEO Statement: Glow Networks provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability or genetic information and other characteristics that are protected by applicable law.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. Duties, responsibilities, and activities may change at any time with or without notice.

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