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Senior Global Auditor 🔥


Overview:
Auditor II positions perform independent audits/assessments of contact centers and company processes. Serving Teleperformance Compliance, Privacy and Security Office, and the Audit Committee of Teleperformance Board of Directors, the Audit team partners with senior management, operations, contact center management, and clients to analyze and report critical business issues, identify gaps in controls, improve operations, improve customer satisfaction, and deter fraud. The results of their efforts serve as a catalyst for change throughout all contact centers and the organization. Auditor II will perform independent reviews of Teleperformance¡¦s compliance to key regulations (Banking, Healthcare, etc.) and complete reviews
in other key areas of the business (HR, Client Operations, etc.). They are also responsible for understanding the established company procedures, and identification of process improvement opportunities, control weaknesses, and fraud. Auditor II will also facilitate the creation of recommendations and action plans. Auditor II will contribute ideas to help shape the strategic direction and approach of the audit programs. They will perform process-level risk assessments, program development, and detailed testing of established controls. They will document information obtained through the use of work papers, flowcharts, graphs or other forms that effectively communicate information. Auditor II will have opportunities to assist in drafting audit reports and in presenting results to key stakeholders and various levels of management. Finally, they will act as leads during joint reviews and assist in training team members as needed.

Responsibilities:
  • Ability to work in a fast paced environment leveraging key skillsets such as problem solving, initiative and action orientation
  • Ability to quickly grasp audit process and adapt to applying in various business areas
  • Self-motivated to deliver work product that contributes to a team work product
  • Effective written and verbal communication skills
  • Lead and train other team members on the program
Qualifications:
  • Bachelor's degree and two years related work experience or six years related work experience post high school
  • Two years analytical business experience
  • Ability to travel 50-75% (including weekends)
  • Valid Passport (or will obtain) and able to travel internationally
Preferred Qualifications:
  • Analytical Business experience in a fast paced environment leveraging key skillsets such as problem solving, initiative and action
orientation
  • Ability to quickly grasp audit process and adapt to applying in various business areas
  • Self-motivated to deliver work product that contributes to a team work product
  • One or more years¡¦ experience with data analytic tools (i.e., ACL, Microsoft Access, SQL)
  • CPA, CIA, CFE, MCSE, CCNA, CCSE or CISA professional certification encouraged (not required)
  • Related/Transferable Experience:
o IT systems and processes as well as security principles
o Security technologies such as firewalls, IPS, SIEM and vulnerability management tools
o Business Continuity systems and processes

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