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Project Coordinator | Customer Success | Remote 🔥


YOUR OPPORTUNITY

If you are looking for an exciting opportunity to join an award-winning global team, leading the charge in the CX Universe, we want to hear from you! We are looking for a talented, ambitious Project Coordinator who is not afraid of taking the lead with a HUMAN, BOLD, & INVESTED attitude! You will hit the ground running to help us get customers engaged and as excited as we are about improving experiences at the intersection of value—where customer, employee, and business needs meet.


WHO WE ARE

At InMoment, we have a saying: #OwnTheMomentsThatMatter. And we live it! As a team, we recognize that every moment offers a new opportunity to make an impact and leave our mark. We take deliberate action to make the lives of our families, teammates, clients, and community better within every interaction.


We are dedicated to our game-changing mission of Experience Improvement (XI), helping our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. We consistently challenge the status quo in the customer experience (CX), employee experience (EX), market research (MX), and product experience (PX) industries with our hyper-modern technology platform, decades of domain authority, and global teams of experts. And we have more innovation in store!


Are you ready to #OwnTheMomentsThatMatter with us?


WHO YOU ARE

Successful Project Coordinators must have strong attention to detail, are able to multitask effectively, and are effective communicators. This position is a good fit for individuals who are:


  • Interested in customer experience, market research, or process management. Experience in these areas is a plus.
  • Experience working with technology or platforms
  • Aptitude to resolve complex and diverse issues, and meet deadlines
  • Strong mathematical, quantitative, and analytical skills
  • Willingness to learn and not be afraid of change
  • Love working in a collaborative, high-tech, fast-paced environment and ready to be a hands on team member
  • Bachelor’s Degree (or equivalent) or higher preferred
  • Experience in project and client management
  • Proficient with Google Suite (Gmail, sheets, slides, forms, etc)
  • Inspirational team player, colleague, and culture champion within InMoment

WHAT YOU’LL DO

The Project Coordinator is an entry-level position that helps oversee all aspects of project execution with some supervision, including engaging directly with customers, which represent many of the world’s best brands. Successful Project Coordinators will:


  • Perform day-to-day execution activities utilizing effective project management skills
  • Provide quality assurance by reviewing reports for accuracy and creating plans to ensure accurate execution of program requirements
  • Communicate ad-hoc requests from clients
  • Draft documentation and create Jira ticket requests
  • Feel comfortable learning our platform to have effective conversations with clients and support and manage program changes
  • Question the norm and not be afraid to make recommendations for improvement
  • Develop and maintain good relationships with external clients and internal teammates
  • Be flexible to adjust your work schedule to work 3-4 hours one weekend per month

WHAT YOU’LL GAIN

  • Autonomy - We trust our employees and offer an extremely flexible work schedule
  • Unlimited PTO - We encourage all employees to recharge!
  • Medical with HSA (which includes generous employer match & contribution) and FSA options
  • Dental and vision insurance
  • 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
  • Generous Parental leave program
  • Legal, ID theft, and employer-paid disability and life insurance
  • Access to wellbeing initiatives and offerings such as our Employee Assistance Program
  • Fun, innovative, collaborative, supportive working environment
  • Inclusion and Diversity teams - Women of InMoment and InMovement
  • Employee rewards and referral programs with generous payouts
  • An opportunity to truly ‘Leave your Mark’ in a global organization. Come join our team!

KEY RELATIONSHIPS

Reports to Customer Success Manager


At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.

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