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Customer Support Admin đŸ”„


The Mom Project is excited to partner with our client, a leader in Agile Software Development, User-Centered Design, and DevSecOps. As an enterprise digital transformation company, they transform organizational challenges into powerful digital capabilities through fresh experiences and innovative technology. Here, you'll bring amazing user experiences to life through your knowledge and perspective. The problems you will solve are as varied as their customers, who range from the Department of Defense to financial institutions, to healthcare and even state and local agencies.
They are embracing the future of work. Make an impact, wherever you are . Home is the place where you connect with ‘ohana (family), friends, and what makes you feel good. Now, work from home allows you the opportunity to make a real impact and help bring out the best in one another.
What You’ll Do
The Customer Support Admins are responsible for assisting customers with scheduling, troubleshooting issues, and training users on their products. This includes creating training products, as well as educating and training users on how to use the products. Taking customer feedback and communicating it to the team to assist in producing a more efficient production of the product.
They are hiring for both an entry and mid level position for this role.
As a Customer Support Admin you will provide technical and specialized guidance to our customers, via phone, email, video conference, and messages.
Troubleshooting issues for customers on products.
Collaborate with cross functional teams internally.
Take customer feedback and provide it to the team, to produce a more efficient product.
Assist customers with scheduling.
Training and educating customers on products, including creating training materials.
What You’ll Bring to the Team
Required Experience
1-5+ years of Customer Service, Help Desk, or call center experience.
Highly proficient with either Microsoft Office or GoogleSuite.
Experience working alongside multiple teams.
Highly efficient time management and organizational skills.
Great communication skills with both internal personnel, and external customers.
Willingness to learn military regulations
Bonus Points
Have prior experience collaborating with government contract entities, military personnel, civilians, and/or DoD, in a professional environment.
Have prior Military Operations experience.
Have prior program management and/or logistics.
Have prior scheduling experience.
Have prior experience using Slack and or Mattermost in a professional environment.
Have prior experience with Jira and/or the Atlassian suite.
Curiosity and drive to learn new technologies, methodologies and best practices
You can navigate complex problems with high levels of autonomy in a scale-up environment
Able to obtain appropriate security clearances to work on DoD projects
Gold Star Points
Prior Puckboard experience.
Prior coding experience, or GitHub/GitLab.
Have current Security Clearance.
Have current or prior military experience, or have an understanding of military linguistic short-hand.
Join the ‘Ohana
The ‘ohana-oriented mindset is one of the pillars from which their company has been built upon. They wouldn’t be here without each remarkable individual that has passed through their doors. No matter where they go in the world, it’s essential that everyone under their roof, first and foremost, feel like they are 'ohana.
In addition to an incredible culture you will find several benefits to being part of the 'ohana, including:
Fully remote work within the U.S.
Company Provided Laptop & Charger Plus A Home Office Bonus: $1,000 upon hire; $500 per year thereafter to purchase any additional equipment to improve productivity at home
Comprehensive medical, dental, and vision insurance
401(k) with company match
Health Care and Dependent Care Savings Accounts
15 days of PTO
11 Paid Holidays
Full Paid Holiday Break (Last Week of the Year)
Continuous Education & Training
Mentor Programs
They believe in providing a safe space for all members of the ‘ohana to grow and thrive. Diversity, Equity, and Inclusion is at the heart of who they are and everyone should feel valued and free to bring their most authentic self to work - without fear, without judgment, and in consideration of all backgrounds. Creating this environment is important, not only for their organization, but also for their customers and their communities.
Relocation expenses not covered.

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