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District Regional Customer Success Manager 🔥

Company Description*
Company Overview: *
At Nearpod, we believe teaching is the most important job in the world. Every day, we reach students through our learning platforms on Nearpod.com and Flocabulary.com. We have diverse backgrounds, but a shared goal of putting teachers and students first in everything that we do. We have won numerous awards including EdTech Digests 2018 Company of the Year. Recently, we were acquired by Renaissance to support the shared mission of accelerating learning for all. Were looking for people with a lot of hustle, a lot of empathy, and a desire to do something meaningful. We've adopted a remote-first culture, and our diverse team is based across the US.
Territory: Various, *Central time zone preferred
Location: *Remote (travel < 10%)

Job Description*
Position Overview: *
We believe that Customer Success is all about understanding your customers desired outcomes and working with them to ensure they experience the most value possible along the way. As a Regional Customer Success Manager (CSM) at Nearpod, you are a part of the teacher and administrator journey through onboarding and renewal. The goal is to not only retain your customers, but to ensure that they have an exceptional experience with our platform that drives successful student learning outcomes. This role manages a variety of different books of business at the school level based on the needs of the Territory. You will step in to manage a variety of books of business throughout the year. As our growth skyrockets, the need to assist fellow CSMS and customers is essential. In this role you will step in when a book of business needs another set of hands to help ensure were providing the optimal customer experience. We are looking for you to be an expert multi-tasker to manage multiple priorities.
Our Ideal Candidate

  • Drive adoption, retention, and expansion among some of our most valuable customers by understanding their needs, defining success criteria, and crafting success plans to help them achieve their goals
  • Build, manage, and leverage key stakeholder relationships to build awareness across the entire district
  • Develop a communication cadence with customers to monitor account health and deliver student learning outcomes
  • Strategize with sales, marketing and product teams throughout the onboarding, nurturing and renewal Customer Success journey to achieve mutually beneficial long-term goals
  • Continuously self-educate about Nearpods products and solutions and the K-12 competitive landscape
  • Anticipate customer needs and adapts strategic plans in accordance with closely monitored metrics to achieve long-term goals and desired outcomes
  • Cultivate and strengthen relationships within assigned accounts as well as cross-functionally within Nearpod
  • Actively seeks to understand change and incorporate new processes and systems quickly and effectively
  • Manage expansion sales process through qualification, needs analysis, product demonstration, negotiation and close sale
  • Provide in-person or virtual demonstrations to current customers to explore expansion in partnership with expansion specialists
  • Overcome customer objections by demonstrating negotiation skills and ability to sell benefits not features
  • Actively seeks to understand change and incorporate new processes and systems quickly and effectively
  • You are flexible and adaptive. You thrive in an environment where everyday is different and appreciate being able to work with different types of customers and territories.
  • You are able to operate in a highly efficient manner by balancing a high volume of inbound requests with proactive outbound activities
  • You are a fast learner, you like learning new software and techniques and have a technical aptitude.
  • You are detail oriented and organized; You are great at documenting customer interactions with efficiency and preciseness
  • You are driven to exceed customer expectations
  • Youve worked in a company doing Customer Success or similar customer-facing role
  • You have a background in Education and/or with SaaS companies

Customer Success Managers at Nearpod are brought in at Associate CSM, CSM, and Senior CSM levels commensurate with experience. The level you are hired at will be determined by the interview and recruiting process. The job description is based on your book of business. Your title is based on your experience and background._

Additional Information*
Employment Requirements: * Must be authorized to work in the U.S. without restrictions
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

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