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Product Specialist 🔥


About LeapfinLeapfin’s mission is to liberate financial information to empower businesses to make and trust their decisions. The Leapfin Revenue Platform helps IT, Systems, and Finance teams consolidate, standardize, and accurately report their financial data. Leapfin is committed to building a lasting organization with products that our customers value. People at Leapfin are constantly iterating and working together to drive our business forward and ensure our customers are successful.

Leapfin’s Product Specialist act as the technical lead for their customers' success, providing support post go-live in conjunction with CSMs to ensure optimal customer experience and outcomes. Product Specialists work collaboratively with Engineering and Product teams to develop resolutions for customer issues and deliver product feedback. This role offers the opportunity to become a trusted advisor to our customers, solve complex, engaging technical problems every day, and influence Leapfin's product development.

Responsibilities

    • Act as the technical lead and product expert when responding to live customer inquiries, feature requests, bug reports, etc. via Zendesk and Zoom
    • Use SQL to diagnose complex data problems
    • Educate customers on best practices and lead product demonstrations and training sessions
    • Produce technical design documents for Engineering
    • Provide feedback to Product, influencing the roadmap and feature designs

Minimum Qualifications

    • Bachelor's degree in a field related to Information Technology or Computer Science, or equivalent practical experience
    • 5+ years of professional experience
    • 3+ years of experience in a customer-facing technical role such as product specialist, customer success engineer, solution engineer, or implementation consultant
    • Intermediate expertise using SQL

Preferred Qualifications

    • 4+ years of experience in a customer-facing technical role for a data platform product
    • 1+ year of experience in a startup environment (Seed - Series C)
    • 1+ year of experience with accounting principles and systems (e.g.: Revenue Recognition, ERP)

Why Leapfin?

    • Competitive salary and equity compensation commensurate with experience
    • Sponsored medical, vision, and dental insurance
    • Unlimited paid-time-off and sick days
    • Remote-friendly work environment
    • Rapidly scaling startup with many opportunities for promotion
Leapfin is a Fully Remote WorkplaceTalent has no borders. We welcome both US-based and international applicants and have active team members throughout the world. However, all employees are expected to be online during US business hours (PT, MT, CT, or ET).#LI-Remote

Leapfin is an Equal Employment Opportunity EmployerAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Apply for this job [1]

  1. https://jobs.lever.co/Leapfin/d3731c1f-ceb7-4ef6-8480-72be2c074ffe/apply

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