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Remote Client Education Specialist 🔥


JOB DESCRIPTION

Finalsite is the preferred website, communications, and marketing platform of more than 8,000 schools worldwide. The company’s people, products and services transform how schools connect and engage with their community, recruit students and staff, and fundraise; while managing the complex requirements around data privacy, accessibility, hosting and security. Finalsite products and services include award-winning website designs, a robust content management system, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support and marketing consulting. With a 96% retention rate year-over-year, Finalsite is the choice of over 700 NAIS member schools and 1000+ school districts in the U.S., and international schools and universities in over 115 countries around the world. The company is headquartered in Glastonbury, CT with offices in Austin, TX and Columbus, OH, U.S.A., as well as in the U.K. For more information, please visit www.finalsite.com [1].

MISSION

Finalsite’s mission is to help schools prepare students to be successful and make the world a better place.

VISION

Finalsite will transform the way school communities engage with their schools.

SUMMARY OF THE ROLE

The Client Education Specialist plays an integral role in client onboarding and ongoing education efforts. The Client Education Specialists serve as onboarding specialists for all clients in deployment, lead and facilitate large and small group training and webinars, and are responsible for the development and maintenance of internal and external resources (blogs, Knowledgebase, etc.) related to the Finalsite platform.

LOCATION

100% Remote - Anywhere within the US or UK.

RESPONSIBILITIES

  • Empower, coach, and train clients providing them with the knowledge necessary for working across the Finalsite platform.
  • Maintain internal and client-facing documentation and software blogs to highlight new software features, best practices, and how-tos.
  • Serve in an onboarding capacity for all projects through deployment, guiding clients through the process and key milestones.
  • Stay up to date (through software update blogs, new help center articles, and trainings) on new product features and improvements, as well as web trends
  • Provide support, training, best practice, and implementation assistance across our Content Management System and suite of products via in-person or virtual training, webinars, and presentations.
  • Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.

QUALIFICATIONS AND SKILLS

  • Associate’s or Bachelor’s degree preferred, or commensurate experience.
  • Experience with websites built via content management systems (Wordpress, Squarespace, Wix, Weebly, Joomla, etc.) preferred.
  • Prior technical training or technical support experience preferred, but not required.
  • Flexibility to travel for in-person training or education events/conferences.

Link to All Staff Competencies and Mental and Physical Requirements [2]

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States and the United Kingdom. Current residency, as well as continued residency, within the United States and UK, are required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation.






  1. http://www.finalsite.com/
  2. https://docs.google.com/document/u/0/d/1F32PXkM5OJOZqkTI0Iqeib_Eu9LnVr8AJUpjwIFG3v8/edit

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