portal resources jobs companies a addison group sr. international customer service representative - 100% remote - $46,000 salary

Sr. International Customer Service Representative - 100% Remote - $46,000 Salary 🔥


Sr. International Customer Service Rep - $46,000 Salary

Are you looking for a position where you will receive company and colleague support, training, and a competitive compensation? You're in the right place!

We are seeking a motivated, professional, and courteous Sr. International Customer Service Rep.

Our organization offers competitive compensation and benefits, a wonderful workplace culture, continued career growth and advancement opportunities!


Location: 100% Remote

Pay: $46K

Hours:

  • Must be open to working in between the hours of 7am-7pm for an 8 hour shift, Monday-Friday

Shifts that may be assigned:

  • 7:00 AM to 3:00 PM
  • 7:30 AM to 4:00 PM
  • 8:00 AM to 4:30 PM
  • 8:30 PM to 5:00 PM
  • 9:00 AM to 5:30 PM
  • 9:30 AM to 6:00 PM

Requirements
  • 3 + years of high volume Order Entry Experience within a product based industry
  • 1 + year of experience working with INTERNATIONAL SHIPPING / LOGSITICS / FREIGHT FORWARDERS
  • Experience with Export Compliance documentation

Responsibilities:

  • Manage high call volume (Around 60 calls/day, 6-7 hours of the day)
  • Manage International customer orders
  • Handle Export international customs / compliance documentation
  • Assist with international shipping/logistics updates to customers
  • Manage customer email responses (1-2 hours /day)
  • Assist with all customer inquiries
  • Enter customer orders
  • Track, trace and follow up on order status for customers
  • Manage customer returns
  • Submit incomplete orders
  • Creates work orders in Mudcats system.
  • Identifies, documents, and communicates quality related improvements.
  • Selects and contacts vendor for RMA’s, creates Repair orders (RO), and determines repair charges on vendor repairs. Calls customers for approval of charges.
  • Monitors and maintains the turnaround time for the following: vendor repairs, vendor invoices, metrology expedites.

PERKS:

  • Paid Training
  • High growth, high visibility role
  • Competitive benefits
  • Dedicated 1-1 training
  • Benefits effective at 60 days
  • Growth potential within the company

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 001-002

Other openings you might be interested in

More remote jobs

Let us send you new openings similar to Sr. International Customer Service Representative - 100% Remote - $46,000 Salary straight to your Inbox. Weekly or Daily. 7-day free trial 💌

The ability to work remotely increases employee happiness by 20 percent.