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Customer Service Representative 🔥


ThriftBooks is the world's largest used book retailer! We believe in a workplace where respect for our employees matters, where promoting from within is how we grow, and where safety comes first in all our decisions and planning. At ThriftBooks, your work will help get inexpensive books into the hands of people who need them instead of going into landfill. We strive to create a friendly work environment with high standards of performance and rewards for excellence. We started out small and remember that encouraging people to do their best is how we expanded to our current scale.


If you want to learn about the intersection of technology, innovation, and good old-fashioned teamwork, we might be a good fit for you. Wherever you start in the company, our hope is that is a launching point to higher achievement. At ThriftBooks, your success is up to you.

Job responsibilities

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly via incoming emails, phones, and chats.
  • Multitask while assisting customers
  • Maintain high level of Customer Satisfaction and quality scores
  • Educate customers on use of our website and books

Qualifications

  • Customer-centric attitude
  • Critical thinking and problem-solving skills
  • Excellent communication skills, both written and verbal
  • Active listening skills
  • 2+ years of call center experience
  • 2+ years of online customer service chat experience
  • Ability to multi-task, set priorities and manage time effectively
  • Excellent Attendance
  • Experience in the use and application of the most current technologies and products used in the industry

Location

This is a remote, work-from-home position. Must be a resident in TX.


Compensation & Benefits

  • $13.50 per hour
  • Healthcare benefits including dental and vision
  • Paid Time Off
  • 401K with company match available
  • Yearly bonuses and raises based on performance
  • Free books!

Position Type/Expected Hours of Work

  • Full Time including weekend shifts. Successful applicants must be willing to work to a set shift pattern, either day, grave-yard or night and shifts that may include weekend hours.


#COD00

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