portal resources jobs companies t tdec mortgage customer service representative ii

Mortgage Customer Service Representative Ii 🔥


TDEC, a nationally recognized Business Processing Outsourcing (BPO) Organization, seeks a Mortgage Customer Service Representative (Remote).

Candidate is able to work remotely anywhere in the United States.


Summary:

The position entails providing customer service and assistance to consumers and the lending industry.


Duties & Responsibilities
:

  • Answer questions on policy issues, general requests, and assistance with online processing system.
  • Respond to inbound calls, emails and voice mails and will document each contact in a database and perform return calls as required.

Qualifications:

  • Must be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
  • High School diploma or General Educational Development (GED) certificate.
  • Three (3) years of mortgage experience with a minimum of two (2) years of college OR 5 years of mortgage experience in lieu of college.
  • At least (3) years of experience in loan origination (e.g., loan processor, junior underwriter, loan officer).
  • Minimum of two (2) years of customer service, call center, or contact center experience.

Equal Opportunity Employer/Veterans/Disabled

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The ability to work remotely increases employee happiness by 20 percent.