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Detection and Response Content Manager | Remote, Usa 🔥


At Optiv, we’re on a mission to help our clients make their businesses more secure. We’re one of the fastest-growing companies in a truly essential industry. Join us.
The Detection and Response Content Manager will be responsible for a team developing and maintaining content for Optiv’s detection and Response services. Their job is to orchestrate the creation and implementation of Security Operations and SIEM content including detection scenarios, metrics and reporting, and automation in an efficient and effective way based on client and industry requirements for security maturity and compliance. The manager is responsible for driving consistent progress on content initiatives, communicating outcomes, and ensuring the optimal use of content team resources. The Detection and Response Content Manager shall perform mentorship of the content team, as well as ongoing measurement and tracking of team effectiveness. Additionally, they shall be the ingestion point for request for content enhancements and new content creation. A strong command of security operations technical concepts and repeatable processes is required. The job of the Detection and Response Content Manager is to provide oversight and guidance to the team while helping to own, develop and support key processes and workflows to drive quality security outcomes. This includes repeatable measurement of content performance KPIs and working across Optiv MSS Technical Teams to facilitate operational corrective actions to address tactical and systemic issues.

How you’ll make an impact:

  • Lead and inspire the client success team.
  • Supervise and provide feedback to the team regarding activities that ensure the ongoing success of the content program. 
  • Conduct technical/tactical discussions on operational activities as they relate to cybersecurity operations.
  • Look for opportunities to enhance security operations processes and content that will improve client’s overall security posture.
  • Serve as a point of contact for improvement requests and issues for Threat Analyst teams.
  • Translate disparate operational execution outcomes and act on technical guidance.
  • Provide detection and response platform knowledge & support to internal Optiv teams to drive client adoption of security operations services.
  • Develop and maintain KPIs and performance reporting of Content team.
  • Identify priority activities and allocate team resources accordingly.

Qualifications

  • The ability to demonstrate cyber security outcomes via MSS process execution.
  • Current knowledge of security operations practices, security threats, solutions, tools, network technologies & procedures.
  • Must possess a high degree of initiative, motivation, and problem-solving skills.
  • Excellent communication (oral, written, presentation), interpersonal and consultative skills.
  • Ability to build relationships with and navigate other functional areas.
  • Demonstrated experience and success in an environment focused on customer satisfaction. 
  • Process-oriented individual with strong attention to detail, appropriate sense of urgency, and strong organizational skills.
  • Ability to translate complex technical concepts into business risk and desired outcomes.
  • Ability to manage team of approximately 8-10 content engineers.
  • Establish a goal-driven culture for direct reports and overall team.
  • Assume accountability for overall customer satisfaction.
  • Partner with other managers within the Client Engagement Services and in other managed services areas to build and maintain synergy across functions.
  • Relay management and client expectations to team members.
  • Work through staff to deliver a high quality content while applying an appropriate leadership style (directing, coaching, supporting, delegating) for the situation.
  • Instill a sense of ownership and accountability in team members’ responsibilities.
  • Coach and mentor team members down a career path that aligns with their strengths and interests.
  • Tailor communication frequency, context, and format for the intended target audience.
  • Ensure operational processes and procedures are well documented, clearly understood by stakeholders, and under change control.  Have a continuous improvement mindset.
  • Actively participate in a work intake process that provides for effective capacity management.

Education and or Experience:

  • Five plus years leading and developing a team of people.
  • Experience with technical security operations repeatable processes and desired outcomes.
  • Experience with cyber threat actor techniques, tactics, and procedures.
  • Experience with Client Relationship Management (CRM) software such as, Salesforce & ServiceNow.
  • Knowledge of Security Operations Center (SOC) processes and practices.
  • Experience working with C-Suite executives, VPs, or Directors.
  • Ability to build and nurture trusted relationships with clients and coworkers. 
With Optiv you can expect:
• A company committed to championing Diversity, Equality, and Inclusion through our Affinity groups including, Black Employee Network, Disabled Employee Network, Latino Employee Network, Optiv Pride (LGBTQIA+), Veterans Support Network, and Women's Network.• Work/life balance. We offer “Recharge” a flexible, time-off program that encourages eligible employees to take the time they need to recharge • Professional training resources, including tuition reimbursement• Creative problem-solving and the ability to tackle unique, complex projects• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. • The ability and technology necessary to productively work remote/from home (where applicable)
If you are seeking a culture that supports growth, fosters success, and moves the industry forward, find your place at Optiv! As a market-leading provider of cyber security solutions, Optiv has the most comprehensive ecosystem of security products and partners to deliver unparalleled services. Our rich and successful history with our clients is based on trust, serving more than 12,000 clients of varying sizes and industries, including commercial, government, and education. We have the proven expertise to plan, build, and run successful security programs across Risk Management, Cyber Digital Transformation, Threat Management, Security Operations - Managed Services, and Identity and Data Management.
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.

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