portal resources jobs companies a aston carter onboarding customer support specialist 100% remote

Onboarding Customer Support Specialist 100% Remote 🔥


Equivalent Experience

Start Date - August 1st
Pay $17/hr
Work from home!

Description:
The Onboarding Support Specialist’s primary role is to support the company's outreach initiative to customers to provide onboarding support. This position will target accounts, not supported by an implementation coordinator, to allocate and assign licenses to users as well as train the license coordinator on how to use the features in the Manage Users tab so they can support their own accounts.
This is a temporary contract position reporting to the Regional Implementation Coordinator, starting August 1, 2022, through October 30, 2022.

The Implementation Support Specialist primary duties are to:
  • Represent our organization by providing onboarding support and orientation for our customers.
  • Provide virtual (webinar) training to educators and License Coordinators on how to manage their account.
  • Assist in the manual enrollment of teachers in the user account system.
  • Track and document account interactions and follow up with customers as appropriate.
  • Discern and communicate overall status of onboarding status to their manager.
  • Ability to meet deadlines.
  • Other duties as assigned.
Top Skills Details:
Customer service,Call center,Customer support,Microsoft office,Microsoft excel

Additional Skills & Qualifications:
1. Education
  • Preferred: Associates Degree or equivalent years of experience in onboarding customers in an education technology environment
2. Experience, Skills, Knowledge, Abilities
  • At least 1 year of customer facing support experience.
  • Excel experience manipulating data files.
  • Excellent organizational skills and ability to manage multiple tasks at the same time.
  • Exceptional written and verbal communication skills.
Candidates must take an Excel Assessment (normal user assessment)

Experience Level:
Entry Level

About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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