Benefits Csr - Bilingual
RESPONSIBILITIES:
Kforce has a client in Tempe, AZ that is seeking a Benefits CSR - Bilingual. The schedule is 30-40 hours per week. This is a phone-based customer service representative providing benefits assistance to clients and customers. This role is 100% remote. The company will provide the equipment.
Responsibilities:
Kforce has a client in Tempe, AZ that is seeking a Benefits CSR - Bilingual. The schedule is 30-40 hours per week. This is a phone-based customer service representative providing benefits assistance to clients and customers. This role is 100% remote. The company will provide the equipment.
Responsibilities:
- Benefits CSR will provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans
- Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
- Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
- As a Benefits CSR, you will handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
- Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon
- MS Office
- Customer Service
- Data Entry
