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Benefits Csr - Bilingual


RESPONSIBILITIES:
Kforce has a client in Tempe, AZ that is seeking a Benefits CSR - Bilingual. The schedule is 30-40 hours per week. This is a phone-based customer service representative providing benefits assistance to clients and customers. This role is 100% remote. The company will provide the equipment.

Responsibilities:
  • Benefits CSR will provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans
  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)
  • Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities
  • As a Benefits CSR, you will handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
  • Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon
REQUIREMENTS:
  • MS Office
  • Customer Service
  • Data Entry
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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