portal resources jobs companies m mineraltree technical support engineer, enterprise

Technical Support Engineer, Enterprise 🔥


As a Deloitte Technology Fast 500 Winner and voted one of the top companies to work for by Built in Boston in 2022, MineralTree is a disruptive Fintech company enabling over 2,000 companies to improve operational efficiency with Accounts Payable and Payments Automation. With our award-winning solution, companies such as Amazon, Salesforce, Amway, Boston Celtics, Baltimore Ravens, BrightView Health, and the Southern Company have shifted accounts payable from a source of inefficiency and fraud risk to a secure and strategic profit center.

MineralTree provides modern, secure, easy-to-use Accounts Payable (AP) and payment automation solutions to organizations that have a painful number of invoices and payments. By uniting technology and passionate people, we make the process of business payments easy, impactful, and profitable. Our solutions combine ease of use with robust capabilities that drive meaningful insights, transforming the back office into a strategic partner of the corner office. Making businesses proud of their back office is our purpose.

In October 2021, MineralTree was acquired by Global Payments Inc. (GPN: NYSE). Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success, and we are proud to deliver best-in-class payment technology and software solutions. Headquartered in Georgia with nearly 24,000 team members worldwide, Global Payments is a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific, and Latin America. Join our dynamic team and make your mark on the payment's technology landscape of tomorrow.

As a member of MineralTree's Technical Support Team, you will assist our customers troubleshoot and navigate through processes and bugs within the enterprise solution. If you are passionate about customer support and have an affinity for solving complex technical issues, then we'd love to hear from you! This role provides an exciting opportunity for professional growth on the Technical Support Team.


Responsibilities:

  • Provide quality and timely support to customers per the severity of the issue and the contractual SLA in a fast-paced environment
  • Triage, troubleshoot and resolve problems reported by customers
  • Debug and test SQL queries that integrate with external data sources
  • Respond to and resolve alerts received from our monitoring tool in a timely manner
  • Have professional written and verbal interactions with customers detailing out solutions to meet their needs
  • Own technical issues and work with our services or development groups to resolve these complex and/or advanced issues when necessary
  • Create knowledge-based articles and documentation to help other support team members and customers with future guidance
  • Work with our services, development, and product management teams to help communicate customer needs and urgency

Qualifications:

  • Bachelor's Degree in Computer Science or equivalent experience
  • 3+ years working as a technical support engineer or in a similar field
  • 2+ years of hands-on experience with SQL, PL/SQL, SQL Developer
  • 2+ years of hands-on experience with Linux systems administration
  • 1+ year of hands-on experience using Issue Tracking/Management system like JIRA
  • Hands-on experience using JDeveloper, Eclipse or similar IDEs a plus
  • Excellent analysis, debugging and trouble-shooting skills, along with persistence in problem-solving
  • Strong problem-solving skills with the ability to think through complex issues and come up with creative remediation solutions
  • Strong analytical capability
  • Experience with Oracle WebCenter Capture & Forms Recognition, Unix/Linux, Oracle DB, SQL Developer tools, Microsoft Windows Server
  • Experience with SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI) in particular with installing certificates in a Linux environment
  • Understanding of NIS/LDAP/NFS/DNS/DHCP, internet, networking, VPN
  • Excellent written and verbal communication skills
  • Strong drive and self-guidance for helping customers
  • Adaptable to new processes, methods and tools
  • Ability to be on-call beyond normal business hours and on weekends

MineralTree is an equal opportunity employer. We support the principle of equality of treatment in employment and are committed to having procedures to determine equal pay for all our employees that do not discriminate and are free from bias.


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