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Customer Support Advisor 🔥


About Wonderlic

Work a four-day week from anywhere for a company where people truly believe in what they’re doing! Wonderlic is focused on leading the way in fair, predictive science to create a world where everyone has their best job, and that starts with you! We leverage science to deliver evidence-based insights to empower smarter employment decisions, using simple, intuitive assessment tools, and to make sure our own team is engaged and equipped to do their best work. Wonderlic has always championed progressive, sustainable approaches to building a culture that allows people to do their best work while living their best lives. Here are some of the ways we do that:

  • Work from anywhere in the United States
  • Four-day (32-hour) work week
  • 21 days of PTO plus a paid company shutdown from 12/26 to 12/31
  • True work/life balance and flexible work arrangements – we work with you to meet your needs, and we continue to evolve our company-wide approaches to flexible work
  • Internet stipend
  • Competitive compensation and benefits
  • Paid parental and primary caregiver leave
  • Medical, dental, vision, FSA, and HRA
  • Short- and long-term disability, life, and AD&D insurance
  • Pet insurance
  • 401k


At Wonderlic, we combine our science-based assessment background with the best talent to innovate the way modern pre-employment screening is leveraged by the recruiting industry. We expertly combine I-O psychology, machine learning, and artificial intelligence to ensure applicants find their best jobs. Wonderlic provides the most trusted, scientifically validated assessments for sophisticated HR teams looking to identify top applicants and accurately predict on-the-job performance potential.

Summary

The Customer Support Advisor provides customer service functions in order to increase customer retention and improve customer experiences.

Competencies

  • Embracing Diversity
  • Entrepreneurial Mindset
  • Digital Literacy
  • Initiative
  • Collaborating with Others
  • Customer Relationship Management

Key Responsibilities

  • Provide the customer with information on products and services
  • Assess each customer and address their needs effectively
  • Increase customer retention and improve customer experience
  • Apply problem-solving skills to customer requests and complaints
  • Develop customer service solutions and ensure high-quality customer support
  • Maintain the confidentiality of customer information
  • Review and respond to all customer inquiries
  • Liaise with cross-functional teams to investigate customer inquiries and ensure an appropriate resolution to problems
  • Ensure that all customers who experience a problem receive an appropriate response and an appropriate follow-up in a timely and professional manner
  • Investigate and troubleshoot customer service issues
  • Turn frustrated customers into repeat customers through problem solving

Qualifications and Experience

  • Accounting Procedures
  • Applicant Tracking Systems
  • Assessment Tools
  • Billing Systems
  • Netsuite
  • Stripe
  • Confluence
  • Jira
  • Slack
  • GoToWebinar
  • Client Relationship Management
  • Collections Procedures
  • Compliance
  • Microsoft Outlook
  • Salesforce
  • Microsoft Office Suite (Basic)

Policies

Wonderlic is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated, and is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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