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Content Creator, Digital Customer Success 🔥


Conversica is the pioneer and leading provider of Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale. Conversica Intelligent Virtual Assistants are AI-powered, SaaS-based software applications that serve as virtual team members and autonomously engage contacts, prospects, customers, or partners in personalized human-like, two-way interactions to drive towards the next best action across the customer revenue lifecycle; whether that’s scheduling a sales meeting, gauging interest to buy additional products or services, or politely but persistently collecting overdue payments.

Reaching out to over 100 million people on behalf of thousands of companies, Conversica Intelligent Virtual Assistants are built on a proven and patented intelligent automation platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage prospects over multiple communication channels and in multiple languages.

Winning multiple awards including Inc. 5000 fastest growing companies and recognized by Gartner as a Cool Vendor, Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in Foster City, California in Silicon Valley with additional US offices in Seattle and Bellingham, Washington.

Conversica is growing fast – is this the dream opportunity you’ve been looking for? Join our fun-spirited, whip-smart, world-class team as we pursue our mission to empower businesses with AI-powered solutions that help them attract, acquire and grow customers at scale.

Our Customer Success organization is looking for a Content Creator, Digital Customer Success, to ideate and write one-to-many communications for our digital-led customer success strategy. In this role, you will create customer lifecycle communications for initiatives to drive product adoption, customer engagement, retention, and growth at scale. You will use Gainsight and Conversica AI Assistants to engage customers and partners via email campaigns, webinars, in-app engagements, conversational AI campaigns, and other creative channels. You will collaborate closely with the Customer Success, Product Marketing, and Marketing teams to understand content needs, develop new content, and align stakeholders on digital customer success initiatives.

The ideal candidate is enthusiastic about innovative technologies and has experience creating content for a B2B SaaS company. Experience in a post-sale, customer-facing role is a plus. You are a creative copywriter and storyteller with big ideas and a fresh, fun voice that grabs attention and inspires action. You are a superb communicator with a strong proficiency in writing, editing, and grammar and an eye for design and creating visual elements to bring their copy full circle.

This role is an opportunity for a passionate writer and content creator to contribute to an evolving digital customer success strategy and make a substantial impact on thousands of Conversica customers and partners.

Responsibilities

  • Develop, deliver, and report on communications for Conversica’s digital customer success strategy.
  • Write copy and design visuals for email campaigns, webinars, in-app engagements, and conversational AI campaigns.
  • Analyze and report campaign performance and propose the one-to-many motions needed to increase engagement.
  • Partner with key team members in Customer Success, Marketing, and Product to uncover customer and partner needs, produce content, and ensure stakeholder alignment on brand voice and messaging.
  • Implement communication programs via Conversica, Gainsight, and GainsightPX.
  • Create and maintain the editorial calendar for scheduled communications and one-to-many motions.
  • Intake requests from internal partners and balance them with strategic content initiatives.
  • 2+ years of experience copywriting or crafting content for a B2B SaaS company.
  • 3+ years of experience in a post-sales role such as customer success, customer support, or professional services is preferred.
  • Outstanding copywriter and visual designer with proven ability to create engaging and original online content. Samples of written content and creativity will be requested.
  • Solid understanding of digital-led content, trends, and strategies to drive engagement and encourage action.
  • Savvy communicator, comfortable communicating with a diverse audience. Ability to translate complex, technical subject matter into plain language.
  • Demonstrated ability to conceptualize, manage, prioritize, and deliver multiple projects
  • Strong eye for business and ability to use critical thinking to solve problems and inform decisions.
  • Excellent people skills and proven experience building relationships, influencing others, and working collaboratively across teams.
  • Able to succeed in a dynamic, fast-paced environment with changing priorities.
  • Ability to build reports and comfortable presenting insights and recommendations to business leaders.
  • Must be tech-savvy, enthusiastic about new technology, and able to learn new systems quickly.
  • Strong proficiency in B2B marketing automation systems, CRMs, and customer success platforms such as Salesforce, Marketo, and Gainsight.
  • BA/BS degree preferred.

#LI-Remote

Conversica is an equal opportunity employer and values diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Conversica does not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or company that does not have a signed agreement with Conversica.

Job Type: Full-time


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