Remote Client Success Manager 🔥
Here at Web Shop Manager (WSM) building strong, personal relationships with our clients is a key component of our business strategy. Through proactive engagement, you will maintain a successful lifetime partnership with clients; helping to grow their business with WSM services, products, and partners. This position is a great opportunity for a service-oriented individual who loves helping clients achieve their goals and grow their business.
Provide our clients with a go to person and face of our company.
Work proactively with clients in the automotive aftermarket & ecommerce space to identify services or solutions that will increase their sales and grow their businesses in order to extend their lifetime value as a WSM client.
Proactively manage the renewal process for top tier organizations in your accounts.
Develop and execute win/win negotiation strategies that maximize renewal contract value while protecting and enhancing the customer relationship.
Communicate risk clearly and work cross functionally to develop resolution strategies
Use high level critical thinking and problem solving skills to identify and resolve client issues while addressing their growing business needs.
Assist in technical troubleshooting & investigations to escalate issues when necessary.
Work within a tight knit and supportive team to ensure our clients' expectations are exceeded.
Provide regular updates on renewal status to management and escalate as appropriate.
2+ years of experience in sales, customer success, technical support or equivalent roles. (
Over the phone/web preferred.)
Demonstrated ability to listen, negotiate, and present to clients.
Excellent communication skills & dynamic phone presence.
An acute attention to detail and ability to juggle many moving pieces at once.
Expert organizer and keen ability to properly prioritize your accounts on level based on multiple factors.
Competitive by nature and a true go-getter. Someone who is never satisfied with just meeting requirements.
Thrive on change while remaining highly organized, optimistic, and coachable.
Experience in Aftermarket Automotive.
Experience using a CRM, preferably HubSpot.
Experience working in or with an SEO company and/or Saas.
Unlimited PTO & a Generous Holiday Schedule
Fully Remote & Casual Work Environment
Competitive Pay and Commission Package
Professional Growth Opportunities
Health Insurance and 401K