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Customer Service Representative - Work From Home 🔥


This is a flexible hybrid position in Plymouth, MN. Employees will be required to work 1 day per week in office or as needed and the rest are from home .

Combine Fintech and Healthcare, two of the fastest-growing fields on the planet, with a culture of performance, collaboration, and opportunity and this is what you get – leading edge technology that is improving the lives of millions. Here, innovation is not about another gadget; it is about providing advanced, state-of-the-art payment solutions to help those we serve be healthier, happier, and more productive.

Careers at Solutran®, a subsidiary of UnitedHealth Group®, offer a unique and exciting opportunity to create large-impact, market-leading payments, and financial technology innovations, while delivering on the mission of improving the health and wellbeing of tens of millions of Americans.

Our industry-leading S3® payments platform is integrated at 35,000+ retail locations and supports some of the largest benefits and rewards programs in the world by offering value to consumers and directing the spending of funds to approved health-enhancing products and services. This advanced technology has led to Solutran’s rapid ascent to market leadership in healthcare benefits and has broader applicability across numerous other industries.

Working within a FinTech powerhouse, Solutran team members enjoy a culture of performance and collaboration, along with the resources and technology of a Fortune 5 company that comes with being a part of the UnitedHealth Group family of businesses. Our teams work in close partnership with the largest and most forward-thinking companies in America including Aetna, Anthem, CVS, General Mills, Kroger, UnitedHealthcare, Walmart, Walgreens and more. Learn more about our latest innovations at www.solutran.com .

If you are looking for the best place to use your passion, build your career and drive meaningful change, we offer an opportunity to do your life's best work. ℠

Solutran is seeking individuals to provide client and member support with a passion of serving others and a natural ability to deliver strong customer service skills. This person should be well-organized, and detail oriented with strong self-initiative. The successful candidate will be able to effectively solve customer issues, concerns, and inquiries, maintaining customer satisfaction at the core of every decision and behavior. They will perform in a culture grounded in high performance and collaboration and thrive in a fast-paced environment.

Duties include responding in a timely manner to client and member escalations and email inquiries as well as efficiently handling member orders. The Member Services Advocate will maintain a solid understanding of our services, how they are delivered and the various systems that drive the processing and delivery of the products they support. The position is responsible for educating members on use of Solutran’s products and services ensuring services are delivered with high quality according to customer specifications. Some return phone calls to members may be needed to provide updated information.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am -4:30pm CST . It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Follows client specific procedures and guidelines resolving client and member inquiries or escalations in a timely manner.
  • Responds to a variety of inquiries relating to escalations, product and processes that includes placing online orders on behalf of our client’s members.
  • Acts as an advocate for client and members by providing support and guidance of their anticipated needs, personal options, and decisions.
  • Demonstrates ability to be resourceful and creative when handling unique or complex issues.
  • Meets customer requirements through first contact resolution.
  • Uses decision-support tools to respond to common customer service inquiries and requests.
  • Listens attentively to customer needs and/or concerns, collects relevant information, builds rapport, and responds to customers in a compassionate manner.
  • Acts as liaison between call center and internal departments to resolve issues. Understands when an issue requires a sense of urgency or the need to escalate.
  • Maintains accurate and complete records of all client contacts in designated systems and manages all open issues through to resolution. Identifies trends and makes recommendations for eliminating sources of issues.
  • Identifies and makes suggestions for process improvements.
  • Maintains department productivity and quality standards.
  • Participates in department projects as needed.
  • Complies with HIPAA regulations and compliance policies and procedures, including required training.
  • Other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High school diploma / GED (or higher)
  • Typing speed of at least 30 WPM
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Skills:

  • Bilingual language skills in English/Spanish
  • Experience working in a call center.
  • 1+ years of related work experience.
  • Associate's degree (or higher) OR currently in pursuit of degree
  • Technical proficiency in web-based software and ability to quickly learn our platform and product functionality and navigate the software with ease.

Telecommuting Requirements:

  • Reside within Plymout, MN
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

  • Strong verbal and written communication skills
  • Demonstrated passion for serving others with an upbeat, people-minded personality and a willingness to go above and beyond.
  • Demonstrates patience and empathy.
  • Detail-oriented with strong analytical, problem-solving, and decision-making skills.

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with OptumInsight . Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work. SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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