Customer Service Representative 🔥
Lulu Dharma is a leading accessories brand seeking a part-time remote Customer Service Representative and Admin Support, with a flexible schedule (weekday and weekend availability) and the ability to keep track of their own hours. The ideal candidate will be an exceptional communicator with a strong ability to stay ten steps ahead, respond to unexpected changes, have an attention to detail, and interface with customers via telephone and other forms of correspondence.
This is a part-time position with a guaranteed 10 hours minimum per week (up to 30 hours on busy weeks).
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Answer incoming customer calls, emails, and chats quickly and efficiently
· Place outbound calls to customers when necessary to advise and/or obtain information needed to process orders
· Work with the entire team to ensure that customer inquiries are properly answered.
· Turn unhappy customers into brand advocates by providing exceptional customer service with every customer interaction
· Accurately document every interaction to ensure that all issues are resolved quickly and efficiently.
· Collect customer feedback information and utilize it to help improve the customer experience.
· Communicate order fulfillment issues and/or requests with warehouse. We can’t fix something if we don’t know it’s happening, right?
· Other duties may be assigned to meet business needs
Our ideal Customer Service Representative will have:
· Warm, personable, and polished demeanor in-person and on the phone
- Outstanding written and verbal communication skills
- “Customer is always right” attitude
- Energetic and team-oriented with a positive, "can-do" attitude
- Comfortable working with Google Docs, Excel, and Dropbox
· A high speed and reliable internet connection, a computer with online capabilities + the Microsoft Office
- A dedicated and quiet workspace
- A passion for providing outstanding customer service.
- Amazing phone presence, can tame even the most ferocious of customers
- Expert level multitasking skills
- Excellent attention to details is a must
- Plays well with others and works well in a team environment.
- Ability to work with a diverse group of people.
- Honest and trustworthy (you will be responsible for tracking your own hours)
Other skills that will set you apart but are not required:
- Experience working with Zendesk
- Experience with Shopify or similar platforms
- Strong interest in fashion/eco-conscious accessories
Candidate to start as soon as possible.
Job Type: Part-time
Pay: From $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- Monday to Friday
- Self-determined schedule
- Weekend availability
COVID-19 considerations:
No
Work Location: Remote