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Customer Support Specialist πŸ”₯


Premier Talent Partners is seeking a Customer Support Specialist for our client in the Fin-Tech industry located in San Francisco, CA- 100% remote. In this role, you will be responsible for solving customer inquiries through email support and a CRM tool. The ideal candidate will be a strong communicator and passionate about improving customer experience.


PLEASE NOTE:
During the application process, you will be required to create a profile in Premier's talent platform. Once your profile has been reviewed, you will be matched with specific jobs. To be considered for Premier’s open positions, you must be eligible to work in the United States - sponsorship will not be provided.


Responsibilities:

  • Resolve customer inquiries via email and CRM tool
  • Respond to customer questions regarding business documents
  • Identify trends and suggest improvements to products and policies
  • Maintain established service level agreements and provide guidelines for resolution
  • Collaborate cross-functionally through internal communication tools and video conferencing

Qualifications:

  • Resolve customer inquiries via email and CRM tool
  • Respond to customer questions regarding business documents
  • Identify trends and suggest improvements to products and policies
  • Maintain established service level agreements and provide guidelines for resolution
  • Collaborate cross-functionally through internal communication tools and video conferencing

Pay Rate:

  • $22.00-$24.00 per hour


Premier Talent Partners is a recruitment firm specializing in the areas of contract/temp, temp-perm, permanent, and payrolling needs across all industries, supporting equitable hiring nationwide.


Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.


Compensation listed is dependent on candidate skills/experience for this given role. If you're interested in other positions like this, please note that rates and benefits packages are variable.


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