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Customer Support Advocate 🔥


About Prenda

Prenda is on a mission to empower learners. We help people run microschools, where small groups of kids meet, often in a home, and own their education. The model is helping light a fire for kids like Mo (https://youtu.be/g4nLjauGM3U), and we want to empower many more. Imagine a world where kids grow up as empowered learners - they choose to learn, develop their gifts, and apply their passion and grit to solve the world’s big problems!

About the Role

Prenda is hiring immediately for a Customer Advocate to join our Support Team. The ideal candidate is a resourceful self-starter with meticulous attention to detail, superior communication skills, and a desire to help others achieve their goals. The Customer Advocate must be available to work during regular business hours and must work effectively in a remote environment.

Our company is obsessed with the mission of empowering learners, we live our core values [1] and we embrace servant leadership.

What You Will Do:

  • Embody Prenda’s core values in every interaction
  • Respond to initial customer inquiries via support tickets: Prioritize customer inquiries/needs, and collaborate with or refer support requests to other teams as appropriate
  • Provide support through chat, phone, or Zoom as needed and understand when each platform is warranted
  • Use technology and online tools to process and interpret customer information
  • Provide clear, friendly, and encouraging written communication to convey prompt, compassionate, and accurate information
  • Work through potentially complicated and emotionally charged situations with deep empathy and a solution-focused outlook
  • Provide tech support for customer/user issues
  • Create content for customers to resolve issues (video tutorials, help center articles)
  • Participate in regular meetings and contribute to Support Team initiatives
  • Collaborate with other Prenda staff to ensure the highest quality guide and student experience

What You Bring:

  • At least one year of experience working in a customer support role
  • Proficient technology skills
  • Analytical and problem-solving skills
  • Exceptional oral and written communication skills
  • Experience building relationships in a remote environment
  • Commitment to Prenda’s Mission, and Core Values

Nice to Have:

  • Bachelor’s degree
  • Experience in a start-up environment, which requires adaptability and flexibility
  • Experience in education or the educational technology industry
  • Availability during business hours in Central or Eastern time zone

Benefits

  • Competitive salary combined with equity
  • Health insurance
  • Home office set up stipend
  • Entirely remote team
  • Empowered, humble, passionate, and exciting culture
  • $42,000/annual salary

Prenda is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We base our employment decisions on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics, and we encourage applicants of all ages.


  1. https://prendaschool.com/mission

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